Lead Property Claims - Energy & Construction

QBE-posted 4 days ago
$124,000 - $204,000/Yr
Full-time • Mid Level
Hybrid • New Orleans, LA
5,001-10,000 employees
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The purpose of this role is to oversee the examination, evaluation, and processing of complex Claims estimates and paid Claims values, ensuring adherence to policy terms and conditions in alignment with the QBE Claims Philosophy. The role also entails supporting the claims function in specific insurance classes to drive operational efficiency, efficient claims settlement, and fair resolution of claims disputes in line with company guidelines and philosophy.

  • Support the implementation and communication of the Claims strategy to enable the delivery of overall business targets.
  • Contribute to the development of appropriate strategies, processes, and procedures for the Claims operation to support the delivery of business targets.
  • Assist in the forecast of Claims activity through analysis of business levels and knowledge of the Claims environment to support decision-making.
  • Develop and implement processes and procedures to ensure compliance with both statutory and corporate service standards and statutory regulations.
  • Maintain efficient handling of own caseload to ensure the prompt, timely, and effective handling of Claims.
  • Resolve customer service issues to ensure their prompt and timely resolution.
  • Develop and maintain good client relationships with the insured, agents, service providers, and the general public.
  • Ensure recoverable amounts are assessed and effectively followed up and approving significant claims within written authority levels.
  • Moderate relevant experience.
  • Tertiary Degree or equivalent combination of education and work experience.
  • Experience in handling specific claims matters related to onshore energy risks involving plants and refineries.
  • Experience handling construction claims in the oil and gas industry.
  • Postgraduate degree.
  • Hybrid Working – a mix of working from home and in the office
  • 22 weeks of paid leave for family growth, with 12 weeks available to all parents on a gender-equal basis
  • Competitive 401(k) program with company match up to 8%
  • Well-being program including holistic wellbeing coaching, gym membership, confidential counselling, financial and legal advice
  • Tuition Reimbursement for professional certifications, and continuing education
  • Employee Network and Community – QBE actively supports six Employee Networks, and many ways to give back to your community
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