Claims Team Lead
About The Position
Hi, we're Oscar. We're hiring a Team Lead, Claims Production to join our Claims Production team. Oscar is the first health insurance company built around a full stack technology platform and a focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves—one that behaves like a doctor in the family. About the role The Lead, Claims Production is responsible for managing the success of multiple Claims Production teams by driving performance, effectiveness, and operational improvements to daily workflows and strategies. You will report to the Manager, Claims Production. Work Location: This is a remote position, open to candidates who reside in: Arizona; Florida; Georgia; or Texas. While your daily work will be completed from your home office, occasional travel may be required for team meetings and company events. #LI-Remote Pay Transparency: The base pay for this role is $51,120 - $67,095 per year. You are also eligible for employee benefits, participation in Oscar’s unlimited vacation program, and annual performance bonuses.
Requirements
- 3+ years of experience leading and supporting a Claims Production team
- 2+ years reading and using claims data to identify trends; including inventory management
- Demonstrated capacity to balance competing priorities and continue to execute projects with excellence
Nice To Haves
- Prior healthcare or service experience
- Bachelor's Degree
- Proficiency navigating Excel, JIRA, and SQL
Responsibilities
- Guide your team’s metrics, including member and provider satisfaction, quality of care (daily benchmark production) and employee satisfaction
- Coach direct reports through a culture of feedback and development to provide the best member/provider experience and care possible.
- Serve as a central communicator -- leading team huddles, promoting vision, strategy, company values, and providing feedback to team members and other company associates.
- Manage the daily needs of your team, including hiring, training, inventory levels, and scheduling to ensure an efficient operation
- Compliance with all applicable laws and regulations
- Other duties as assigned
Benefits
- employee benefits
- participation in Oscar’s unlimited vacation program
- annual performance bonuses
- medical, dental, and vision benefits
- 11 paid holidays
- paid sick time
- paid parental leave
- 401(k) plan participation
- life and disability insurance
- paid wellness time and reimbursements
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Number of Employees
1,001-5,000 employees
