Claims Support Specialist, L1

Automated Media Inc.

2d•$18 - $19

About The Position

The Claims Support Specialist (Level 1) is responsible for accurately and efficiently processing the intake of new and existing claims documents, while providing outstanding customer service to contract holders, dealers, and repair facilities. This role requires strong attention to detail, adherence to company guidelines, and the ability to manage multiple priorities in a fast-paced environment. The Level 1 Claims Support Specialist ensures claims are set up and/or processed accurately, that customers receive timely information on the outcome of their claims, and that all work aligns with company quality and compliance standards.

Requirements

Minimum 1-2 years of experience in customer service and/ or claims processing, preferably within a claim center environment.
High School Diploma required, associate or bachelor's degree preferred.
Proficiency in using Microsoft Office Suite: Outlook, Word, Excel, Teams.
Ability to efficiently navigate multiple computer systems.
Excellent verbal and written communication skills.
Proven ability to convey complex information clearly, accurately, and concisely.
Strong commitment to providing exceptional customer experiences.
Demonstrated ability to handle inquiries or issues with professionalism and care.
Strong time management and multitasking capabilities in a fast-paced environment.
Effective analytical and problem-solving skills to identify and resolve issues efficiently.
High level of accuracy and attention to detail in processing claims and documentation.
Flexible and adaptable to change; able to learn new systems and processes quickly.
Ability to collaborate effectively with team members and cross-functional departments.

Responsibilities

Process standard claims accurately and within SLA
Maintain detailed claim documentation, photos, and communication logs
Provide high-quality customer service to contract holders and repair facilities
Accurately enter and update customer information, interactions, and case details in the applicable CRM
Collaborate effectively with other team members, other departments, as well as coordinate customer support efforts and resolve issues
Achieve claim adjudication, QA, and attendance metrics
Follow established workflows and escalation processes
Handle and resolve customer communications in a professional and timely manner.
Develop and maintain a thorough understanding of the company's products, services, policies, and procedures.