Claims Specialist
About The Position
Recognized as a Milwaukee Journal Sentinel Top Workplace for 14 consecutive years, including three years of being honored as number one! Join us at West Bend, where we believe that our associates are our greatest asset. We hire talented individuals who are conscientious, dedicated, customer focused, and able to build lasting relationships. We create and maintain an environment where you feel a sense of belonging and appreciation. Your diversity of thought, experience, and knowledge are valued. We’re committed to fostering a welcoming culture, offering you opportunities for meaningful work and professional growth. More than a workplace, we celebrate our successes and take pride in serving our communities. Our Claims Specialist manages disputed or litigated insurance claims, investigates facts, works with legal counsel, and negotiates settlements to resolve claims efficiently and in compliance with company and legal standards. The internal deadline to apply is 8/6/25. External applications will be accepted on a rolling basis while the position remains open. Applicants must currently reside in WI, IL, IN, IA, MN, MI, or OH to be considered. This position offers both remote and hybrid work locations. Candidates who reside within 50 miles of an office location (West Bend, Madison, Appleton) will be offered a hybrid work schedule. Candidates who are fully remote (beyond 50 miles) may occasionally be asked to travel to an office location for in-person engagement activities such as team meetings, training and corporate events.
Requirements
- Prior experience handling complex, large claims
- Proficiency with computers and current technology
- Oral and written communication skills
- Interpersonal skills
- Negotiation and problem-solving skills
- Prior experience handling litigated files
Nice To Haves
- Bachelor’s degree in Business, Insurance or related field
- Associate in Claims Designation
- CPCU designation or other continuing education
Responsibilities
- Specializes in a specific line of business (i.e. property, casualty, workers compensation).
- Handle high-exposure claims.
- Utilize current Claims technology.
- Provide technical advice and direction to claim adjusters, managers, agents and examiners.
- Direct activities of defense counsel handling litigated files.
- Research and provide coverage opinions.
- Handle special projects as assigned.
- Participate in training of department personnel.
- Consistently exhibit a high level of customer service and adherence to department audit guidelines.
Benefits
- Medical & Prescription Insurance
- Health Savings Account
- Dental Insurance
- Vision Insurance
- Short and Long Term Disability
- Flexible Spending Accounts
- Life and Accidental Death & Disability
- Accident and Critical Illness Insurance
- Employee Assistance Program
- 401(k) Plan with Company Match
- Pet Insurance
- Paid Time Off . Standard first year PTO is 17 days , pro-rated based on month of hire.
- E nhance d PTO may be available for experienced candidates
- Bonus eligible based on performance
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
1,001-5,000 employees
