Claims Specialist

PRG • Charlotte, NC

9d • $19 - $23

About The Position

Claims Specialist Job Summary Project Resources Group (PRG) is seeking a Claims Recovery Specialist for our Charlotte, NC office. Be part of our expanding team focused on recovering third-party property and utility damage claims, primarily in a B2B setting. We’re looking for motivated, detail-oriented professionals with strong negotiation skills. Experience in collections or insurance adjusting is highly relevant and transferable. We offer a competitive base salary plus commission. Key Responsibilities Resolve and negotiate claims recovery of repair and replacement costs on third-party cable/fiber and utility damages across multiple state lines, via phone, email, and letters. Work directly with liable parties’ insurance providers to defend and negotiate claims settlements. Collaborate with claims departments and management of liable parties, from small businesses to large corporations to municipalities. Learn, understand, and be able to utilize state dig laws and statutes, 811 excavator requirements, NESC standards, CGA guidelines, etc. Develop a professional working relationship with damaging parties, on-site field investigators, management, and other personnel. Conduct 40-50 inbound/outbound calls daily, approximately 2-2.5 hours of total talk time throughout the day. Enter notes and documentation throughout the recovery process into the company’s proprietary Claims Database Tool. Use a calendar and diary system to coordinate handling claims to be worked twice weekly. Follow advanced claim handling procedures as detailed by the OPD Claims Manager. Use photographs, narratives, job costs, site sketches, locate tickets, and other components on-site field investigators provide to visualize and understand the damage scene to defend liability accurately. Participate in weekly department meetings to discuss individual and team recovery tactics, strategies, and goals. Maintain a working knowledge of the entire PRG claims recovery process.

Requirements

• Strong proficiency in Microsoft Word, Outlook, and Excel.
• Tech-savvy with the ability to quickly adapt to new software and systems.
• Excellent written and verbal communication skills, with an emphasis on professional phone and email correspondence.
• Understanding of B2B construction, claims management, recovery, or insurance claim negotiation and settlement processes is preferred.

Nice To Haves

• Familiarity with the construction, cable, or utility locate industries is advantageous.
• Ideally, 3–5 years of experience in claims, recovery, and/or the insurance industry.
• College education is preferred.
• Bilingual in Spanish is a plus.

Responsibilities

• Resolve and negotiate claims recovery of repair and replacement costs on third-party cable/fiber and utility damages across multiple state lines, via phone, email, and letters.
• Work directly with liable parties’ insurance providers to defend and negotiate claims settlements.
• Collaborate with claims departments and management of liable parties, from small businesses to large corporations to municipalities.
• Learn, understand, and be able to utilize state dig laws and statutes, 811 excavator requirements, NESC standards, CGA guidelines, etc.
• Develop a professional working relationship with damaging parties, on-site field investigators, management, and other personnel.
• Conduct 40-50 inbound/outbound calls daily, approximately 2-2.5 hours of total talk time throughout the day.
• Enter notes and documentation throughout the recovery process into the company’s proprietary Claims Database Tool.
• Use a calendar and diary system to coordinate handling claims to be worked twice weekly.
• Follow advanced claim handling procedures as detailed by the OPD Claims Manager.
• Use photographs, narratives, job costs, site sketches, locate tickets, and other components on-site field investigators provide to visualize and understand the damage scene to defend liability accurately.
• Participate in weekly department meetings to discuss individual and team recovery tactics, strategies, and goals.
• Maintain a working knowledge of the entire PRG claims recovery process.

Benefits

• Medical, dental, and vision coverage for employees and dependents
• 401(k) retirement plan, with company match after 1 year
• Short-term disability coverage after 1 year
• Paid time off and holidays
• Additional perks such as company-paid life insurance, and other supplemental insurances available

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 251-500 employees