Claims Specialist

Bell Bank•Bloomington, MN

About The Position

The Claims Specialist position will manage the intake, review, processing, and oversight of multi-line insurance claims. This position provides consulting and advocacy on behalf of our clients throughout the process of a claim and the duration of the loss event. This position will play a vital role in our agency supporting fair and timely claims resolution for our clients.

Requirements

Bachelor’s degree in business administration or related field.
1-2 years of experience handling multi-line claims.
Extensive knowledge of insurance-related policies and legislation.
Proficient in analytical math.
Excellent conflict resolution and organization skills.
Strong written and oral communication skills.
Accuracy in claim processing and documentation.
A growth mindset and ability to work independently but as part of a team environment.

Nice To Haves

Associate in Claims (AIC) or other related designations is an advantage.

Responsibilities

Serve as the primary liaison between the client and the insurance carrier during the claims process.
Maintain clear, timely, and professional communication with all stakeholders (clients, carriers, internal teams, legal counsel).
Document all claim activity, communications, and outcomes accurately in the agency's management system.
Adhere to all regulatory, ethical, and internal best practice standards.
Protect operations by keeping claims information confidential.
Receive initial claim information from clients and ensure timely and accurate reporting to the appropriate insurance carrier.
Input new claim data into the claims system, verify information, and maintain high data integrity.
Manage correspondence, create claim files, process documentation, and assist the rest of the team with requests as needed.
Prepare loss runs requests, basic claim status reports, and assist with reporting requirements.
Field general client or carrier inquiries and route complex coverage or resolution issues to experienced colleagues.
Participate in training and mentorship opportunities to develop foundational insurance knowledge, including policy language and industry standards.
Know by name and face as many customers and employees as possible, calling them by name as often as possible.
Know and practice LOCBUTN, our Golden Rules, and Bell Bank Customer Service Standards.
Know, understand, and live the company values and bottom line.
Conduct activities consistent with established Bell Bank policies, procedures and systems, the Bell Bank Employee Conduct policies, the Bank Secrecy Act and all applicable state and federal laws and regulations.
All employees are responsible for information security, including compliance with policies and standards which protect sensitive information.
Prompt and reliable attendance.
Perform other duties as assigned.