Overhead - Claims Specialist and Administrative Support

Thayer Infrastructure Services (TIS) and its affiliated companies•Warren, MI

20d

About The Position

We are seeking a detail-oriented Claims Specialist to join our team. This dual role position combines claims management with administrative support, requiring a professional who can effectively handle workers' compensation, general liability, auto and property damage claims while providing essential administrative assistance to our operations. The ideal candidate will be organized, communicative, and capable of managing multiple priorities in a fast-paced construction services environment.

Requirements

High school diploma or equivalent
2-4 years of experience in claims processing, administration, or related field
Strong written and verbal communication skills
Proficient in Microsoft Office Suite (Word, Excel, Outlook)
Excellent organizational skills and attention to detail
Ability to handle sensitive information with confidentiality and professionalism
Strong time management skills with the ability to prioritize multiple tasks

Nice To Haves

Experience in the construction, utility, or related industry
Familiarity with workers' compensation claims processes
Knowledge of insurance claim procedures and terminology
Experience with claims management software or databases
Basic understanding of payroll processes

Responsibilities

Process and document workers' compensation claims and property damage claims from the start of the claim to the resolution.
Communicate with customers, contractors, insurance companies, and adjusters regarding claim status and requirements
Investigate incidents and gather necessary documentation, including photos, witness statements, and incident reports
Maintain accurate and up-to-date claims records and databases
Track claim progress and follow up on outstanding items to ensure timely resolution
Prepare claim reports and summaries for management review
Ensure compliance with company policies and regulatory requirements related to claims processing
Maintain organized filing systems for both physical and digital records, ensuring easy retrieval and compliance with retention policies
Handle general correspondence, emails, and phone inquiries in a professional and timely manner
Assist with payroll processing, including timesheet review, data entry, and payroll report preparation
Verify employee hours and address payroll discrepancies or questions
Create and maintain spreadsheets, databases, and tracking systems for various departmental needs
Provide general administrative support to management and team members
Assist with special projects and other duties as assigned to support operational efficiency