Claims Service Representative

FBL Financial Group, Inc.•Manhattan, KS

1d•Hybrid

About The Position

As a Claims Service Representative, you will review, investigate, evaluate, negotiate and settle assigned claims involving multi-line insurance coverage that do not require field investigation. You must investigate the facts of the loss, interpret the policy, and determine whether the loss is covered and if our client member is liable. You will also determine the value of lost property and assist in setting reasonable reserves. While handling the claim, you will prepare detailed and organized running notes, written reports and documentation in accordance with established procedures. As a Claims Service Representative, you must keep a service-oriented attitude at all times by maintaining professional and productive relationships with coworkers, supervisors, agents, agency managers, claimants, policyholders, doctors, attorneys, and others.

Requirements

Associates degree or equivalent experience required.
High attention to detail and strong organizational skills.
Have the ability to exercise independent judgment and arrive at decisions through sound, logical reasoning in order to handle more complex claims.
Excellent phone skills required as approximately 50% of time will be spent on the phone.
Must be PC literate and able to effectively use our systems.
Strong verbal and written communication skills.

Nice To Haves

Familiarity with Outlook, Microsoft Word and Excel is preferred.

Responsibilities

Review, investigate, evaluate, negotiate and settle assigned claims involving multi-line insurance coverage that do not require field investigation.
Investigate the facts of the loss, interpret the policy, and determine whether the loss is covered and if our client member is liable.
Determine the value of lost property and assist in setting reasonable reserves.
Prepare detailed and organized running notes, written reports and documentation in accordance with established procedures.
Maintain professional and productive relationships with coworkers, supervisors, agents, agency managers, claimants, policyholders, doctors, attorneys, and others.