Claims Service Representative I - Total Salvage

AAA • Costa Mesa, CA

11d • $25 - $28

About The Position

Claims Service Representative I - Total Salvage Job Summary This entry level position supports the Auto Claims Operation by providing service pursuant to the policy by handling claims of material damage, property and/or liability lines of insurance written by the Interinsurance Exchange in compliance with all regulatory and statutory requirements. The primary functions include investigation, evaluation and negotiation of lower complexity claims in compliance with established company technical and customer service Best Practices. Under moderate supervision, works within specific limits and authority.

Requirements

• Bachelors
• Equivalent combination of education and experience less than 1 year
• No prior Claims experience.
• Required Moderate computer literacy required.
• General understanding of negligence desired.
• Advanced organization and planning recognition skills required.
• Advanced oral and written communication skills required.
• Advanced interpersonal skills required.
• Occasional travel to off-site business meetings or conferences. (5% proficiency)

Responsibilities

• Communicate and interact with a variety of individuals including insureds and claimants.
• Explain benefits, coverages, fault and claims process either verbally or in writing in compliance with regulatory and statutory requirements.
• Conduct phone and/or field investigations to determine liability and damages.
• Identify and obtain statements from insureds, claimants and witnesses.
• Evaluate and determine claim values upon receipt and assessment of property, medical and liability data.
• Negotiate within settlement authority with insureds and claimants to resolve first and third party claims.
• Handle administrative functions, update database production reports, and document and update claim files via company systems, i.e. CACS, HUON, HOC, etc.
• Verify and interpret/resolve coverage by gathering necessary information to ensure policy applicability.
• Coordinate with internal and external departments as required.
• Identify cross-sell opportunities based on members’ product needs and service requests.
• Enhance member relationships by diversifying the use of products and services.
• Provide sales leads to insurance, travel, and other departments as appropriate.
• Provide independent analysis and differentiation between allegations and facts.
• Determine policy obligations by assessing the liability and damage components of the loss.
• Independently resolve claim exposures within level of authority.
• Respond quickly to customer needs and problems.

Benefits

• Health coverage for medical, dental, vision
• 401(K) saving plans with company match AND Pension
• Tuition assistance
• Floating holidays and PTO for community volunteer programs
• Paid parental leave
• Wellness programs
• Employee discounts (membership, insurance, travel, entertainment, services and more!)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level