Claims Research Specialist - State National

Markel Corporation • Bedford, TX

41d • Hybrid

About The Position

What part will you play? If you're looking for a place where you can make a meaningful difference, you've found it. The work we do at Markel gives people the confidence to move forward and seize opportunities, and you'll find your fit amongst our global community of optimists and problem-solvers. We're always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs. Join us and play your part in something special! Responsible for obtaining, researching and compiling information on claims filed for settlement. Ensures files are accurate and complete before sending to claims adjuster. Designated as point of contact to borrowers, clients and various vendors for claims that have been filed.

Requirements

• Knowledge of claims processing required.
• High school diploma or equivalent required.
• 1-3 years of general office experience required.
• Previous experience in a claims or insurance environment required.
• Proficient in Microsoft Office applications (Word, Excel, Outlook, Internet Explorer).
• Typing speed of at least 45 words per minute.
• Strong attention to detail and accuracy.
• Ability to multitask effectively and prioritize workload.
• Excellent verbal and written communication skills.
• Strong time management and organizational skills
• US Work Authorization required. Markel does not provide visa sponsorship for this position, now or in the future.

Nice To Haves

• Knowledge of Collateral Protection Insurance (CPI) preferred.
• Experience with InsurTrak systems helpful.

Responsibilities

• Respond promptly and professionally to telephone inquiries from clients and borrowers.
• Request and track status updates from vendors (e.g., appraisers, skip-tracers).
• Obtain missing information by contacting appropriate parties via phone, fax, or email.
• Review and ensure claim files contain all required information and documentation before submission to the adjuster.
• Assist borrowers, providers, and clients with questions or issues regarding claims or policies.
• Accurately document files with all pertinent information.
• Comply with applicable state laws, company policies, and departmental procedures.
• Perform other related duties as assigned or required.

Benefits

• We offer competitive benefit programs that help meet our diverse and changing environment as well as support our employees' needs at all stages of life.
• All full-time employees have the option to select from multiple health, dental and vision insurance plan options and optional life, disability, and AD&D insurance.
• We also offer a 401(k) with employer match contributions, an Employee Stock Purchase Plan, PTO, corporate holidays and floating holidays, parental leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Insurance Carriers and Related Activities
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees