Claims IT Business Analyst, GenAI

AIG Insurance • Atlanta, GA

4h • Onsite

About The Position

Claims IT Business Analyst - GenAI Be part of something groundbreaking At AIG, we are making long-term investments in a brand-new, innovative Generative AI team , designed to explore new possibilities for how artificial intelligence can be applied in insurance and beyond, and we need your help. With the support and investment needed to explore new frontiers in generative AI, you’ll be working alongside talented colleagues, innovating and leading projects that will transform how we manage risk and serve our customers. This team is central to our vision of the future and the core of our business offering. We will incorporate best-in-class engineering and product management principles and your guidance and collaboration will be critical to its success. To rapidly advance and innovate, we need your skills and expertise to build world-class products. If you’re excited by the opportunity to create meaningful impact at scale, we’d love to hear from you. Who we are AIG is a leading global insurance organization providing a wide range of property casualty insurance and other financial services. We provide world-class products and expertise to businesses and individuals in approximately 190 countries and jurisdictions. At AIG, we’re reshaping how the world manages risk, and we’re inviting you to be a key part of that transformation. As a Claims IT Business Analyst - GenAI will have the opportunity to make a meaningful impact, leveraging and further developing your skills to guide groundbreaking AI initiatives. If you’re looking for a place to grow your career and where your contributions will shape the future, AIG is where you belong. How you will create impact The Claims IT Business Analyst will serve as a critical bridge between Global Claims Operations, Product, and Technology to enable delivery of the Claims by AIG Assist (GenAI) program. This role will translate business priorities into actionable requirements, drive process optimization, and ensure GenAI capabilities are operationally viable, compliant, and aligned to the Claims Technology North Star. The analyst will support end-to-end delivery across use cases such as FNOL intake, coverage analysis, document summarization, and adjuster workflow augmentation, ensuring measurable improvements in cycle time, accuracy, and adjuster experience.

Requirements

• 7+ years as a Business Analyst in Claims, Insurance, or Financial Services
• Proven experience delivering AI/GenAI, automation, or advanced analytics solutions in production
• Deep understanding of Claims workflows (FNOL, coverage, liability, payments, litigation)
• Strong Agile delivery experience (backlog management, user stories, UAT)
• Experience working with cross-functional global teams and senior stakeholders
• Demonstrated ability to translate complex technology into business value

Nice To Haves

• Exposure to LLM-based solutions, prompt workflows, or human-in-the-loop AI
• Experience with OneClaim or core claims platforms
• Familiarity with model governance, explainability, and regulatory controls
• Background in process re-engineering and operating model design
• Working knowledge of data concepts (metadata, lineage, quality controls)
• Business value orientation with strong analytical rigor
• Structured problem solving and process decomposition
• Executive communication and stakeholder influence
• Ability to operate in ambiguity and drive clarity
• Change leadership and adoption focus

Responsibilities

• Partner with Claims SMEs (US, UK, and EMEA) to document current-state workflows, pain points, and value opportunities
• Define future-state GenAI-enabled processes with clear control points, human-in-the-loop steps, and audit requirements
• Quantify business value (cycle time reduction, touchless rates, leakage avoidance, adjuster productivity)
• Elicit, document, and prioritize epics, features, and user stories aligned to Product roadmap
• Translate GenAI use cases into functional, non-functional, data, and compliance requirements
• Support backlog refinement, sprint planning, UAT, and release readiness
• Define acceptance criteria and success metrics for each use case
• Identify required data elements, source systems, and integration points (e.g., OneClaim, document repositories, legacy in-country policy/claims systems)
• Ensure alignment with model governance, privacy, and regulatory controls
• Partner with Data, InfoSec, and Legal to operationalize safe GenAI usage
• Act as the single point of coordination between Claims Ops, Product, IT, and Data Science
• Facilitate workshops, design sessions, and playback reviews with senior stakeholders
• Provide clear executive-level updates on scope, risks, and value realization
• Gather information to help support KPIs and telemetry measurement for GenAI outcomes
• Support change management, training content, and adjuster onboarding
• Help track benefits against business case and identify optimization opportunities

Benefits

• At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed