Claims Data Analyst

Arch Insurance Group Inc. • Cortland, NY

1d • $47,000 - $55,000 • Onsite

About The Position

With a company culture rooted in collaboration, expertise and innovation, we aim to promote progress and inspire our clients, employees, investors and communities to achieve their greatest potential. Our work is the catalyst that helps others achieve their goals. In short, We Enable Possibility℠. Summary This position is responsible for a variety of administrative functions in support of a growing and vibrant insurance claim organization. This includes but is not limited to, the entry of insurance claim data and telephonic contact with internal and external customers gathering claim information and responding to queries from those customers. The position is also responsible for supplementary data entry, data reconciliation, and data extraction for the preparation of reports, exhibits, and graphical information illustrating department trends and results.

Requirements

• College-level degree or insurance-related experience.
• Proficiency in Microsoft Office applications including Excel, PowerPoint, and Word.
• Very strong written and oral communication skills.
• Good analytical skills including the ability to work with various types of data.
• Detail oriented with the ability to work independently when needed.
• Superior collaboration and teaming skills.

Nice To Haves

• Prior administrative experience is preferred but not required.
• Growth potential beyond current role.

Responsibilities

• Receive FNOL (first notice of loss) data and validate in preparation for new claims set up in the company claim management system.
• Complete the corresponding claim set up’s from FNOL data OR at the direction of the Claim Adjuster, Supervisor or Manager.
• Diverse telephone work responsibilities to include taking FNOL data over the phone, first-line telephone contact with insureds, agents, claimants, attorneys, insurance companies, medical providers, and others directing the callers to the appropriate contacts, verifying information over the phone, following up on information as directed or requested by others in the Claim Department, and providing information to others over the phone according to internal procedures and authorization from the Chief Claim Officer.
• Other data entry and data reconciliation for the Claim Department, including the sorting and management of all electronic and paper data received.
• Closed claim data entry.
• Verify, manage, and send Claim Closing letters generated by the claim management system.
• Data extraction and management tasks. Preparation and maintenance of reports, exhibits, and graphs with oversight from the Claim Administrative Supervisor.
• Provide backup assistance to Claim Assignment Analyst as needed.
• Provide administrative assistance for Chief Claim Officer as needed.
• Complete other administrative tasks as needed.

Benefits

• multiple medical plans plus dental, vision and prescription drug coverage
• a competitive 401k with generous matching
• PTO beginning at 20 days per year
• up to 12 paid company holidays per year plus 2 paid days of Volunteer Time Offer
• basic Life and AD&D Insurance as well as Short and Long-Term Disability
• Paid Parental Leave of up to 10 weeks
• Student Loan Assistance and Tuition Reimbursement, Backup Child and Elder Care

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level