Claims Coordinator

Church Pension Group Services Corporation•Bennington, VT

18d•$42,000 - $52,000•Hybrid

About The Position

For more than 90 years, The Church Insurance Companies (CIC) has focused on providing The Episcopal Church with broad, cost-effective property and casualty coverage, as well as unique risk management strategies and tools. This team takes a disciplined, financially sustainable, and hands-on approach. The core responsibility of the Claims Coordinator position is to support the insured in their efforts to report new claims, create a record of the reported claims, and assist with inquiries regarding existing claims. Secondarily, the Claims Coordinator supports administrative needs of the claims department.

Requirements

Strong verbal and written communication skills – with particular strengths in empathy and reassurance
Proficient in Excel, Word, Outlook
Superior time management and organization skills
Ability to remain focused during high volume/high intensity times
2+ years’ experience in business required
High School degree required

Nice To Haves

Insurance background preferred, but not required
2+ years’ experience in insurance preferred

Responsibilities

Monitoring and receiving incident information from multiple sources (phone, fax, email, client portal) and translating that information to set up claims in the claims management system is the primary role of a Claims Coordinator.
Providing timely service and the ability to manage and prioritize urgency is critical to the role.
The Claims Coordinator is expected to guide the client though the initial claim set up process with empathy, confidence, and reassurance, and may be required to conduct follow-up with clients when additional information is required.
Accurately entering new claims into the claims management system or referring new claims to product partners where appropriate is critical to the integrity of the system data. The Claims Coordinator is responsible for ensuring both efficiency and accuracy in work output.
The Claims Coordinator is expected to respond to all inquiries from customers and internal staff and facilitate communication leading to resolution. This requires strong analytical and problem-solving skills.
The Claims Coordinator will be tasked with providing general administrative and technical support to claims handlers including the distribution of mail and responding to general inquiries which require referral to Claims staff or other business units.
Continuously consider process, policy, and procedure which might enhance efficiency and/or the client experience

Benefits

Medical (including Vision)
Dental
Employer funded defined benefit pension plan (five year vesting)
Employee Life Insurance
Spouse and Dependent Life Insurance
Accidental Death and Dismemberment (AD&D) Insurance
Short-Term Disability (STD) coverage
Long-Term Disability (LTD) coverage (elected as either pre-tax or after-tax)
Business Travel Accident Insurance
Worker’s Compensation
Employee Assistance Program
Retiree health insurance (eligible after 10 years)
Retiree life insurance
401(k) with matching contributions (immediate vesting)
Flexible Spending Accounts (FSAs)
Commuter Benefits
New York’s 529 College Savings Program (NY State residents)
Educational Assistance Program available to eligible employees
Parental Leave available to eligible employees
Time Off available to eligible employees: Vacation, Sick, Personal and Holidays
You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.