Claims Coordinator and Safety Generalist

ARC3 GASES Inc•Dunn, NC

15d

About The Position

The Claims Coordinator and Safety Generalist is a full-time position within Arc3’s Safety and Compliance Department. The primary purpose of this role is to facilitate all Workers' Compensation, Motor Vehicle Accident, and General Liability claims processing for Arc3 Gases. This role will enjoy strong support from Arc3’s insurance broker, outside claims adjusters, Arc3’s in-house lawyer, and the rest of Arc3’s Safety and Compliance Team.

Requirements

At least two years of prior claims coordination experience in at least one of the following areas: General Liability, Motor Vehicle Accidents, or Worker’s Compensation
At least two years of prior Safety Generalist experience
High School Diploma; bachelor’s degree preferable
Advanced communication skills, including the ability to review documents for content, structure, and accuracy
Excellent organizational and time management skills; able to multi-task effectively in dynamic environment
Handle confidential information with discretion, and sound judgment
Strong interpersonal skills, professionalism, and integrity
Ability to communicate effectively with all levels of staff
A passion for providing excellent customer service to both internal and external customers
Self-starter who can work independently with minimal supervision
Experience with Microsoft Office (Outlook, Word, Excel, PowerPoint)
Experience with claims management software

Responsibilities

Receive, enter, process, and proactively manage to conclusion all General Liability, Motor Vehicle Accident, and Workers’ Compensation claims
Ensure all claims are processed and managed in accordance with Arc3 Gases’ and outside claims adjusters’ policies and procedures and regulatory agency requirements (state workers’ comp, OSHA, DOT, etc.)
Create and maintain detailed records of all claims, including documenting and compiling all actions taken and communications with others
Communicate with claimants, adjusters, and other stakeholders to provide information, updates, and instructions in a professional and timely manner
Working with others, investigate cause of accidents to determine preventability and non-preventability and seek corrective actions to prevent reoccurrence
Ensure internal incident investigations are accurate, complete, and compliant; follow up with respective partners as needed
Determine panel physician requirements and work with employees on selecting panel physician on non-emergency workers’ compensation claims
Ensure continuous communication with injured claimants regarding claim status and opportunities for light-duty work
Work with Arc3 employees at all levels of the company to continually improve Arc3’s Return-to-Work process
Timely prepare leave of absence and return-to-work letters and notify HR and Payroll whenever an employee goes on leave or returns from leave
Coordinate, manage, and resolve minor General Liability, Motor Vehicle Accident, and First Aid claims that Arc3 does not report to its outside claim adjusters
Coordinate response and claims management for any claims litigated against Arc3
Generate monthly reports on claim metrics, performance, and outcomes for management and other stakeholders
Review and audit claim files to ensure accuracy, consistency, and compliance with established guidelines
Work with local law enforcement following any criminal incident on company property (larceny, break in, property damage, etc.)
Handle other administrative tasks for the Safety and Compliance Team as requested.
Continuously improve Arc3’s Safety and Compliance functions following company policies, industry standards, and best practices
Audit Arc3’s locations and processes to confirm that safety awareness activities are continuously occurring and to ensure compliance with regulations and Arc3 policies
Prepare Safety and Regulatory Compliance standard operating procedures and training materials
Conduct risk assessments and implement risk mitigation strategies, programs, and actions
Respond to external audit requests and agency requests for information
Modernize Arc3’s Safety and Compliance administration by leveraging technology, automation, and best practices
Perform other duties as assigned.