Claims Assistant 2

Association County Commissioners of GA•Atlanta, GA

About The Position

General Definition of Work Performs intermediate skilled administrative support work entering claims into the Association's database, preparing and processing insurance or workers' compensation claims invoices, assisting with a variety of office support activities, answering telephones, preparing and maintaining detailed and/or confidential records and files, and related work as apparent or assigned. Work is performed under the close supervision of the Claims Services Supervisor. Position Responsibilities Supports the Association's "Four Pillars," civic engagement, leadership development, legislative advocacy, and membership services through the support of division or program staff and interaction with local governments and authorities; has knowledge of and general understanding of the programs and services offered by the Association and provides outstanding customer support that reflects well on the entire Association. Provides and exhibits outstanding customer service, teamwork, and organizational commitment. Answers telephones; provides information to County officials and staff; forwards call to appropriate party; greets visitors; distributes incoming faxes and provides support to assigned program functions and staff. Enters a variety of program related information into the Association's database including but not limited to deductible payments received, workers' compensation and/or property and liability claims; ensure policy/insurance data is attached to the claim before forwarding to Claims Examiner by appropriate party; verifies statistical or other records for accuracy and completeness; enters and retrieves sensitive and restricted information into the Association computer system. Generates and distributes Property & Liability (IRMA) deductible invoices; follows-up on outstanding invoices. Prepare Property and Liability department bills for payment; enter vendors into Riskonnect claims system. Draft, update, and review for accuracy a variety of documents including Association correspondence, authorized physician panels, forms, reports, etc. where knowledge of format and presentation is necessary, answers routine correspondence independently. Receive, maintain, and administer documents for the Claims Department, including date stamping, logging, printing, copying, scanning, distributing via various channels i.e., postal mail, email, and uploading to information systems such as Docu-Class. Serves as backup to Claims Technical Assistant: enter payment requests into Riskonnect claims system for approval and payment; print checks as approved by supervisor. Upload financial report to Truist for funds transmission and payment. Receive bills for inmate treatment, forward bills to Accuro for processing. Receive edited bill from Accuro and return bill to the County for payment.

Requirements

General knowledge of standard office practices, procedures, equipment and administrative support techniques.
General knowledge of business English, spelling and arithmetic; general knowledge of departmental and organization programs and policies.
Skills in the use of standard office software applications, specifically Microsoft Office products, including Outlook, Word and Excel.
Ability to type accurately at a reasonable rate of speed, make arithmetical calculations.
Ability to follow oral and written instructions, read and understand detailed and complicated policies, procedures and materials that contain specialized words and phrases.
Ability to operate a variety of standard office equipment including personal computer and associated software.
Ability to establish and maintain effective working relationships with associates, claimants, local government officials, customers and the general public.
High school diploma or GED and moderate (minimum 3 years) progressive experience in general clerical work which included customer service, or equivalent combination of education and experience.

Responsibilities

Supports the Association's "Four Pillars," civic engagement, leadership development, legislative advocacy, and membership services through the support of division or program staff and interaction with local governments and authorities
Provides and exhibits outstanding customer service, teamwork, and organizational commitment.
Answers telephones; provides information to County officials and staff; forwards call to appropriate party; greets visitors; distributes incoming faxes and provides support to assigned program functions and staff.
Enters a variety of program related information into the Association's database including but not limited to deductible payments received, workers' compensation and/or property and liability claims
Generates and distributes Property & Liability (IRMA) deductible invoices; follows-up on outstanding invoices.
Prepare Property and Liability department bills for payment; enter vendors into Riskonnect claims system.
Draft, update, and review for accuracy a variety of documents including Association correspondence, authorized physician panels, forms, reports, etc.
Receive, maintain, and administer documents for the Claims Department, including date stamping, logging, printing, copying, scanning, distributing via various channels i.e., postal mail, email, and uploading to information systems such as Docu-Class.
Serves as backup to Claims Technical Assistant: enter payment requests into Riskonnect claims system for approval and payment; print checks as approved by supervisor.
Upload financial report to Truist for funds transmission and payment.
Receive bills for inmate treatment, forward bills to Accuro for processing.
Receive edited bill from Accuro and return bill to the County for payment.