Claims Analyst

WSFS Bank • Newark, DE

23h

About The Position

At WSFS Bank, we empower our Associates to grow their careers, guide our customers to secure their financial futures, and actively support our Communities so they can fully thrive. Careers with WSFS Bank offer an inclusive and supportive culture, competitive salaries, advancement opportunities, and more. We are the region's locally headquartered bank and wealth management company. We are honored to consistently be named a Top Workplace by our Associates, who make a difference every day for the people, businesses, and Communities we serve. We Stand For Service® is more than part of our name, it’s our mission and our purpose. The Cash Connect Claims Analyst will direct and manage claims protection and recovery activities for Cash Connect’s over 30,000 ATMs and Deposit Safes located in all 50 states. The incumbent will manage relationships with over 100 armored carrier offices and their headquarters staff, including executive level management, to ensure prompt claims resolutions.

Requirements

• Bachelor’s degree or equivalent experience.
• Must have a minimum 2 years’ extensive experience in Cash Logistics and Financial Services in a management or audit capacity.
• Strong ability to think strategically and solve problems with superior decision-making skills.
• Excellent analytical/strategic and logistic background is required.
• Must possess the ability to adjust and manage priorities quickly with strong multi-tasking techniques.
• Demonstrated proficiency with computer software including Intermediate Microsoft Excel experience with VLookups, Pivot Tables and other Formulas
• Ability to collaborate with integrity and a high level of professionalism with all levels of personnel.
• Excellent verbal, written, presentation and interpersonal communication skills with an emphasis with senior management level audience.
• Must have the ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment.
• Must have a demonstrated financial acumen and analytical experience.
• Strong understanding of Operational Excellence, Lean principals, statistics and data analysis.
• Superior root cause analysis and problem-solving skills with the ability to make sound decisions quickly.
• Ability to identify opportunities for process improvement and the ability to translate business needs into technical solutions (familiarity with FMEA, Kaizen, Lean tools a plus).
• Ability to multitask and manage several competing demands at one time.
• Must have knowledge of basic accounting principles.

Nice To Haves

• Experience with Microsoft Access and query development a plus.
• Ability to identify opportunities for process improvement and the ability to translate business needs into technical solutions (familiarity with FMEA, Kaizen, Lean tools a plus).

Responsibilities

• Provide claims resolutions for all claims within the organization through the analysis, investigation, and evaluation of claim types and liaise with internal stakeholders and large national ATM providers/ISO’s through the claim handling process; resolving customer issues, answering inquiries, & providing ATM and Deposit Safe expertise.
• Troubleshoot problems with confidence.
• Work diligently to provide detailed analytical reports, and work to streamline the claims process to drive efficiency for our claims department and mitigate loss.
• Develop relationships with other departments, couriers and customers to resolve problems.
• Independently handle daily, weekly and monthly reporting on claims and communicate escalated issues as needed.
• Perform a variety of routine and some non-routine clerical/accounting functions in accordance with standard vault reconcilement procedures or related financial areas.
• May participate and/or coordinate projects, requests, etc. and may be called upon to assist and train others.
• Collaborate with senior management of external client base on claims mitigation.

Benefits

• WSFS provides a competitive benefits package, which includes medical, dental, and vision coverage; a 401(k) plan; life, accident, and disability insurance; flexible spending accounts (FSAs) and health savings accounts (HSAs); and wellness programs.
• Additional benefits may include paid parental leave, military leave, vacation and other paid time off, sick leave in accordance with applicable state laws, and paid holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 1,001-5,000 employees