Claims Analyst - US HYBRID

DXC Technology • Nashville, TN

12d • Hybrid

About The Position

Job Description: Essential Job Functions: Follows procedures to process death claim transactions by corresponding with agents, beneficiaries, and other departments regarding policies Willingness to learn new payment processes and/or other processes within death claims depending on where the need is on any given day Responsible for the accurate handling and timely execution of any policy worked Ensure transactions are processed on our administrative systems accurately and in a timeframe considered suitable by MetLife guidelines Report any potential fraudulent, money laundering, or unethical requests that have been reviewed Perform other related duties as assigned or required daily Must provide an elite customer service experience via letters or phone calls made internally or externally Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience

Requirements

• High School Diploma completed
• 2+ years of relevant life insurance death claims business experience are mandatory
• Death claims processing experience is mandatory
• Strong understanding of the Life insurance industry is mandatory
• Working knowledge of life insurance products and applicable policies, procedures, and guidelines
• Microsoft Office and MS Teams work experience
• Great typing and documenting skills
• Empathy, sensibility and high sense or touch are necessary for the type of support we provide to our customers
• Inbound/outbound customer service experience and communication skills are required
• Great ability to multitask between client´s applications and DXC systems

Nice To Haves

• Bachelor’s Degree is preferred
• FINRA Series 6 is preferred
• Insurance call center experience is highly preferred (this position is not a call center)

Responsibilities

• Follows procedures to process death claim transactions by corresponding with agents, beneficiaries, and other departments regarding policies
• Willingness to learn new payment processes and/or other processes within death claims depending on where the need is on any given day
• Responsible for the accurate handling and timely execution of any policy worked
• Ensure transactions are processed on our administrative systems accurately and in a timeframe considered suitable by MetLife guidelines
• Report any potential fraudulent, money laundering, or unethical requests that have been reviewed
• Perform other related duties as assigned or required daily
• Must provide an elite customer service experience via letters or phone calls made internally or externally
• Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees