Experienced Claims Analyst

Auto-Owners Insurance • Lansing, MI

6d • Hybrid

About The Position

A career at Auto-Owners is challenging and rewarding. Our group of caring associates create financial security by helping individuals and businesses make a new start when a loss occurs. Job Description We offer a merit-based work-from-home program based on job responsibilities. After initial training in-person, you could have the flexibility of work-from-home time as defined by the leadership team. Auto-Owners Insurance, a top-rated insurance carrier, is seeking an experienced and motivated Claims Analyst to join our Special Investigation Unit (SIU). SIU is a specialized team dedicated to protecting the integrity of the claims process. We focus on identifying, investigating, and preventing insurance fraud through detailed analysis, collaboration, and fact-based decision-making. Our work helps ensure honest policyholders are treated fairly while safeguarding the company from financial and reputational risk. SIU professionals combine investigative expertise, critical thinking, and industry knowledge to uncover complex and suspicious claim activity. We work closely with claims, underwriting, legal, and law enforcement partners to conduct thorough investigations and support ethical claim outcomes. Driven by integrity, accountability, and professionalism, the SIU plays a vital role in maintaining trust, compliance, and operational excellence across the organization. The position's desired skills and experience are: Auto-Owners Insurance is a mutual insurance company with a simple human sense approach to business. This means we answer the phone because it's ringing, we treat people like they're people, and we believe the right way is the human way. Established in 1916 and headquartered in Lansing, Michigan, we currently operate in 26 states. We partner with independent agencies to sell our products to the communities we serve, and we are consistently acknowledged for our superior customer service. We are proud to have been ranked among the Fortune 500 every year since 2002. Find out why working here is more than just a job - apply today! Not sure what type of position you're looking for? Click the button below to send us your resume.

Requirements

• Bachelor’s degree or equivalent experience.
• Advanced proficiency in Microsoft Excel (e.g., pivot tables, formulas, data analysis) and similar analytical tools.
• Demonstrate professionalism, integrity, strong judgment, and the ability to work independently while thriving in a team environment.
• Passion for discovery and deterrence of insurance fraud.
• Potential to be a leader amongst peers in project management and team advancement.
• Demonstrate analytical thinking and innovative critical thinking skills.
• Creative thinking with ability to seek and/or create innovative solutions to complex problems.
• Strong written and verbal communication skills.
• Capability to acquire and compile information, develop opinions and clearly express decisions using sound reasoning and judgment.
• Able to drive an automobile, possess a valid driver’s license, and maintain a driving record consistent with the Company’s underwriting guidelines.
• Please note that the ability to work in the U.S. without current or future sponsorship is a requirement.

Responsibilities

• Support investigators specializing in insurance fraud investigations.
• Collaboration across internal and external business partners to identify and mitigate fraudulent activity.
• Develop and deliver fraud awareness training and educational materials.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees