Claims Analyst (CSR)

Collabera•Cockeysville, MD

57d•$18 - $22

About The Position

Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs. Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance. Job Description Contract Duration: 6 months Location: Hunt Valley, MD Pay rate: $18-$22/hr Shift: 12:30 PM - 9:00 PM Receives incoming calls and assists customers with questions or issues regarding potential billing dispute and/or fraudulent related activity on their credit card account. Takes appropriate action based on an evaluation of the customer's needs which may include, filing a new claim(s), updating and follow-up on existing claim(s), and/or reviewing appeals on denied claims. Takes personal ownership to ensure that customer requests are processed quickly and efficiently, while maintaining compliance with industry regulations and bank procedures. Responsibilities include but are not limited to: initiating claims using multiple systems and tools, providing first call resolution on inquiries, and may assist the customer in resolving disputes directly with the merchant. May debit or credit customer's accounts, as appropriate. May research and resolve other general customer account inquiries as appropriate and/or escalate issues on the customer's behalf while providing world class customer service. Understand and adhere to established service level agreements and set appropriate expectation with the clients and customers regarding the claims process. Tier Pricing: Tier I must have credit card knowledge and or claims exp Tier II must have 1 yr min exp in claims Tier III no claims exp but 2 yrs min customer service Qualifications Ideal candidate will have credit card knowledge in a customer service contact center Call center experience is a must Claims / credit card experience is plus Additional Information To know more or to schedule an interview, Please contact: Laidiza Gumera 973-774-7804 laidiza.gumera(at)collabera.com

Requirements

Tier I must have credit card knowledge and or claims exp
Tier II must have 1 yr min exp in claims
Tier III no claims exp but 2 yrs min customer service
Ideal candidate will have credit card knowledge in a customer service contact center
Call center experience is a must

Nice To Haves

Claims / credit card experience is plus

Responsibilities

Receives incoming calls and assists customers with questions or issues regarding potential billing dispute and/or fraudulent related activity on their credit card account.
Takes appropriate action based on an evaluation of the customer's needs which may include, filing a new claim(s), updating and follow-up on existing claim(s), and/or reviewing appeals on denied claims.
Takes personal ownership to ensure that customer requests are processed quickly and efficiently, while maintaining compliance with industry regulations and bank procedures.
Initiating claims using multiple systems and tools
Providing first call resolution on inquiries
Assist the customer in resolving disputes directly with the merchant.
Debit or credit customer's accounts, as appropriate.
Research and resolve other general customer account inquiries as appropriate and/or escalate issues on the customer's behalf while providing world class customer service.
Understand and adhere to established service level agreements and set appropriate expectation with the clients and customers regarding the claims process.