Claims Advocate - St. Peters, MO

Winter Dent Company•St Peters, MO

About The Position

Are you ready to use your claims expertise to deliver industry-leading client outcomes in an environment where your contributions directly translate to ownership and financial success? Join Winter-Dent, a premier independent, employee-owned insurance agency where client service and shared success drive everything we do. Our mission is to help individuals and businesses protect their most valuable assets, and as an employee-owner, you directly the rewards of that commitment, contributing to our impressive 90+% client retention rate. We offer more than just a job; we offer the chance to build wealth through ownership and influence our company's future. As a Claims Advocate, you'll be a vital subject matter expert, overseeing the resolution of complex client claims, providing essential coverage guidance, and advising both clients and team members - all within a culture where your dedication contributes directly to your financial future and the agency's continued success.

Requirements

Insurance and/or claims experience
P&C license to be obtained within 90 days of hire (funded by Winter-Dent)
Experience with Microsoft 365 products preferred (Word, Excel, PowerPoint)
Broad understanding of claims processing procedures, best practices, and protocols
Ability to discern situations appropriately and make quick decisions to reach primary goal
Ability to think critically, creatively, and independently to resolve complex situations
Ability to draw conclusions regarding insurance coverage by reviewing & analyzing policy documents
You're positive, professional, respectful, and kind
You have a strong and unwavering commitment to client confidentiality
You have a client-first mentality and are committed to excellence, integrity, and professionalism
You maintain positive and ethical relations with all professional contacts
You demonstrate commitment to maintaining industry knowledge, including staying up to date on latest trends and changes
You are always willing to help someone in need and believe the success of the team is more important than the success of the individual
To embody our shared core values: Proactive, Continuous Learning, Transparency, We Do What We Say, Lead by Example, Vested, Other People Matter, Pay It Forward

Responsibilities

Provide claims-perspective guidance to servicing and production teams throughout the renewal, as applicable
Serve as primary point of contact and expert for clients, adjusters, external stakeholders, and agency employees on matters relating to specific claims or the overall claims process
Assist clients with reporting new claims, gathering required documentation, and understanding coverage, next steps, and timelines.
Review claim status regularly and provide proactive updates to clients and the claims team.
Advocate on behalf of clients in all claim disputes, cases, and challenges.
Act as a Liase between clients and carriers when disagreements arise.
Ensure claims are handled in compliance with carrier guidelines, regulatory requirements, and agency standards.
Coordinate between clients, carriers, adjusters, and claims team to facilitate smooth claims handling and reduce delays.
All other duties as assigned

Benefits

Generous benefits package including 2x annual salary employee life insurance, employer-funded long-term care coverage, employer-funded short- and long-term disability, a 3% employer contribution to your 401(k) plan (no match !), competitive health insurance rates, generous PTO and company holidays, and more.
An Employee Stock Ownership Plan (ESOP ) allows you to build wealth for your future and a tangible stake in Winter-Dent's success.
A positive, welcoming, and enjoyable workplace culture
A shared vision to be a trusted leader in risk management and insurance solutions, providing security and peace of mind for individuals and organizations

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