Claims Administrator

Sheakley Group of Companies•Blue Ash, OH

33d

About The Position

The Claims Administrator supports both the Unemployment and Workers' Compensation Account Management Teams by performing a variety of administrative, claims processing, and customer service responsibilities. This role ensures accurate data entry, efficient claim handling, and professional communication with clients and external parties.

Requirements

Ability to type 40 WPM with accuracy
Proficient with 10-key
Accurate and efficient data entry skills
Excellent customer service and telephone communication skills
Proficient with Microsoft Office (Word, Excel, Outlook; PowerPoint preferred)
Strong organizational skills, attention to detail, and ability to multitask
Ability to work in a fast-paced environment independently or as part of a team
Demonstrated ability to build rapport and work effectively with others
Ability to handle confidential and sensitive information
High school diploma or equivalent required
Prior administrative experience preferred
Ability to sit for prolonged periods
Ability to lift, file, carry, and move up to 25 lbs

Nice To Haves

Experience in unemployment claims, workers' compensation, auto insurance, or bodily injury is a plus but not required

Responsibilities

Process incoming and outgoing mail related to unemployment claims
Scan claim documentation and manage electronic filing
Perform pre-entry of new claims and claim determinations
Process designated low-complexity unemployment claims
Data entry for Request for Information (RFI) files
Audit and enter employer charge statements
Make phone calls to clients to verify claim status information
Assist with client retention efforts
Perform Non-At-Fault claims administration
Assist with subrogation coordination
Communicate via phone and email with involved parties to obtain required documentation and details
Enter claim information into Sheakley's internal systems
Provide excellent customer service to clients and internal partners
Maintain organized claim files and documentation
Handle sensitive information while maintaining strict confidentiality
Support Account Management Teams with various administrative needs