Claim Clerk - Administrative Support - In Office
About The Position
At CCMSI, we partner with global clients to solve their most complex risk management challenges, delivering measurable results through advanced technology, collaborative problem-solving, and an unwavering commitment to their success. We don't just process claims—we support people. As the largest privately-owned Third Party Administrator (TPA), CCMSI delivers customized claim solutions that help our clients protect their employees, assets, and reputations. We are a certified Great Place to Work® , and our employee-owners are empowered to grow, collaborate, and make meaningful contributions every day. The Claim Clerk provides administrative support to both Liability and Workers' Compensation adjusters, ensuring accurate documentation and timely processing of claim-related tasks. This role requires strong attention to detail, organizational skills, and the ability to manage multiple priorities in a fast-paced environment. You'll work closely with a team of four and play a critical role in maintaining compliance and efficiency within the claims process. When we hire claim clerks, we look for detail-oriented professionals who take pride in accuracy, organization, and supporting a team that delivers exceptional service. In this role, you'll help keep claims moving by managing documentation, deadlines, and communication with precision.
Requirements
- High school diploma or equivalent
- Proficiency in Microsoft Word, data entry, and typing skills
- Strong attention to detail and organizational abilities
Nice To Haves
- Experience with Microsoft Excel
- Knowledge of medical terminology
- Bilingual (Spanish) proficiency — highly valued for communicating with claimants, employers, or vendors, but not required.
Responsibilities
- Match mail for assigned accounts and file claim-related documents
- Follow up on bills and assist with claim file maintenance
- Set up designated claim files and complete all setup instructions as requested
- Summarize correspondence and medical records in claim log notes and file appropriately
- Provide administrative support to claim staff on client-specific teams
- Back up the receptionist as needed
- Retrieve closed files and maintain storage organization
- Photocopy claim documents and return provider calls as directed
- Ensure compliance with service commitments established by the team
Benefits
- 4 weeks (Paid time off that accrues throughout the year in accordance with company policy) + 10 paid holidays in your first year
- Comprehensive benefits : Medical, Dental, Vision, Life, and Disability Insurance
- Retirement plans : 401(k) and Employee Stock Ownership Plan (ESOP)
- Career growth : Internal training and advancement opportunities
- Culture: A supportive, team-based work environment
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
