Claim Assistant (In Office)
About The Position
At CCMSI, we partner with global clients to solve their most complex risk management challenges, delivering measurable results through advanced technology, collaborative problem-solving, and an unwavering commitment to their success. We don’t just process claims—we support people. As the largest privately-owned Third Party Administrator (TPA), CCMSI delivers customized claim solutions that help our clients protect their employees, assets, and reputations. We are a certified Great Place to Work® , and our employee-owners are empowered to grow, collaborate, and make meaningful contributions every day. The Claim Assistant provides clerical and administrative support to our Workers’ Compensation claims team. This role is ideal for someone who enjoys detailed work, staying organized, communicating professionally, and supporting a fast-paced department. You will help set up new claim files, communicate with medical providers, process documentation, and support Claim Representatives as they investigate and manage claims. This position may also serve as a training path for future advancement into claims handling roles.
Requirements
- Strong clerical, administrative, or office experience (or Associate degree / 2 years related business experience)
- Excellent written and verbal communication skills
- Strong organizational skills and ability to manage multiple tasks
- Comfort working with computers and general office equipment
- Ability to work independently with minimal supervision
- Attention to detail and ability to record information accurately
- Dependable attendance and follow-through
- Ability to work in a team environment and adapt to a fast-paced workplace
- Professionalism, discretion, and confidentiality
Nice To Haves
- Knowledge of medical terminology
- Experience in a claims, medical office, insurance, or customer service environment
- Bilingual (Spanish) – highly valued but not required
Responsibilities
- Set up new claim files and accurately enter key information into the claim system
- Process incoming documents, medical bills, provider updates, and correspondence
- Review, summarize, and upload documents into the claim file
- Respond to phone calls from medical providers, claimants, and other partners
- Support Claim Representatives by preparing documents, completing forms, and assisting with claim-related tasks
- Track deadlines and maintain your personal task diary within the claim system
- Schedule appointments such as independent medical exams (IMEs) under supervision
- Request and follow up on medical treatment updates
- Provide excellent customer service through timely, professional communication
- Maintain confidentiality and follow corporate claim standards
- Support internal teammates and contribute to a positive team environment
Benefits
- 4 weeks (Paid time off that accrues throughout the year in accordance with company policy) + 10 paid holidays in your first year
- Comprehensive benefits : Medical, Dental, Vision, Life, and Disability Insurance
- Retirement plans : 401(k) and Employee Stock Ownership Plan (ESOP)
- Career growth : Internal training and advancement opportunities
- Culture : A supportive, team-based work environment
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
