Civil Rights Investigator - Austin Equity and Inclusion

City of Austin•Austin, TX

9h•Onsite

About The Position

At the City of Austin, we are more than just an employer—we are a vibrant community dedicated to shaping one of the nation's most dynamic and innovative cities. As we strive to fulfill our commitment as public servants, it is important that we ground our efforts in a set of guiding principles – Empathy, Ethics, Excellence, Engagement, and Equity – anchors in delivering services that significantly impact the lives of Austinites. Joining the City of Austin means embarking on a purposeful career, contributing to the community, and being part of a forward-thinking organization that values every employee. Purpose: Performs duties related to the intake, screening, investigation, conciliation, settlement, education, and outreach of civil rights laws and ordinances under the authority of the City of Austin Office of Civil Right including but not limited to housing, employment, and public accommodation discrimination.

Requirements

Knowledge of areas supported.
Knowledge of Federal, State, and local laws/ordinance concerning discrimination in employment, housing, or public accommodation.
Knowledge of city practices, policies, and procedures.
Skill in oral and written communication.
Skill in planning and organizing.
Skill in handling multiple tasks and prioritizing.
Skill in using computers and related software.
Skill in data analysis and problem solving.
Ability to interview under a variety of conditions.
Ability to handle hostile conflict and uncertain situations.
Ability to use application of investigative and research techniques.
Ability in researching established case law and applicable precedents.
Ability in performing thorough and accurate data collection and analysis.
Ability to establish and maintain good working relationships with other city employees and the public.
Ability in negotiation of settlements.
Ability to develop and maintain knowledge in applicable federal, state and local anti-discrimination laws and ordinances.
Graduation with a Bachelor’s degree from an accredited college or university with major course work in a field related to Government, Communications, Sociology, Business, or Public Administration, plus 1 (one) year of experience in the investigation of discrimination complaints.
Graduation with a Master’s Degree from an accredited college or university or graduation with a Juris Doctor may substitute for one (1) year of experience.
Experience may substitute for education up to the maximum of four (4) years

Responsibilities

Interprets Federal, State, and local laws/ordinances concerning discrimination under the Office of Civil Rights’ authority.
Investigates complaints of all ordinances enforced by the Office of Civil Rights.
Receives phone inquiries or walk-in complaints of discrimination or denial of rights.
Investigates complaints by obtaining statements from witnesses or other involved parties, interviewing complainants to determine the nature of complaint, and conducting research to evaluate the merits of the complaint.
Assists in the analysis of gathered data to determine the merits of the complaint.
Utilizes mediation and conciliation to resolve discrimination complaints and may confer with involved parties to negotiate settlements of complaints.
Prepares recommendations for Manager’s approval concerning unsettled complaints.
Compiles and analyzes complaints, comments, and other available data regarding discrimination to identify potential trends or problem areas and provides recommendations to management for preventive and/or corrective action.
Serves as representative for boards, commissions, and community outreach events and identifies programmatic needs as it relates to Federal, State and City ordinances.
Develops and delivers related trainings and materials to impacted respondents and to support Federal, State, and Local policies.