City of Colton Outreach Service Coordinator I

Step Up•San Bernardino, CA

4h•Onsite

About The Position

The Service Coordinator I - Outreach is a member of the Homeless Coordination team. Primary tasks include street outreach and engagement, housing linkage and ongoing case management services with individuals experiencing homelessness. This role involves direct service and support, documentation and data collection, and collaboration with various city departments and community partners to provide comprehensive care to the homeless population. The position requires adherence to Step Up's core values of Hope, Wellness, Voice and Choice, Respect, and Collaborative Relationships, and involves working with individuals who may present inherent challenges due to homelessness, mental health symptoms, or poverty.

Requirements

One year of related work experience working with homeless population, in a social service field, or volunteer position.
Case management experience, including the ability to chart patient progress to meet documentation requirements.
Own transportation.
Current California driver's license.
Current insurance.
Strong computer skills with knowledge of Microsoft Office.
Intermediate MS Excel skills.

Responsibilities

Engages people without homes to initiate contact, develop rapport, and assess individuals for service needs.
Evaluate immediate needs such as crisis intervention, medical attention, showers, clothing, food, emergency shelter, etc.
Evaluate appropriate triage or linkage to housing, health, and financial resources to help resolve homelessness and refer to community partners.
Engage assigned members to achieve their goals and objectives and report to the team and clinically qualified staff regarding changes members of level of functioning, support networks, adequacy of living arrangements, financial status, physical health, level of self-care.
Work in collaboration with other local outreach teams to schedule collaborative outreach events to provide whole person care in the field.
Provide transportation to support stabilization efforts.
Maintain member files in compliance with funder requirements.
Assist with the collection of data, and submission of quarterly/annual reports.
Attend all Step Up staff meetings and training courses as requested.
Coordinate with City Departments such as Library, Police, Fire, Public Defender, Parks, and Recreation to support, assist with homeless population education to staff and linkage to services.
Support in the effort to achieve all contract assigned performance benchmarks.
Complete the homeless survey tool, VI-SPDAT on all homeless individuals encountered to determine severity of need.
Submit tool results to local CES for entry and housing match.
Enter all member demographics into Welligent and Clarity.
Enter all case management documentation and organizational documentation into County Clarity/HMIS system within 24 hours.
Develop individual service plans and track progression of goals and each engagement with progress notes entered into Welligent/Clarity/HMIS.

Benefits

Opportunities for growth and professional development.
Generous paid time off (13 paid holidays, 10 days of EPTO, 12 sick days).
Competitive salary and benefits package.
Health insurance.
Dental insurance.
Vision insurance.
Aflac.
Life insurance $25,000.00.
403(b) retirement plan available on the first day of work.
Step Up matches 3% of the 6% the employee contributes to 403(b) after working 1000 hours.