Citizen Developer II

AAA Life Insurance Company•Livonia, MI

1d•Hybrid

About The Position

AAA Life is a respected and trusted American brand that has been focusing on Life Insurance and Annuity Products since 1969. At AAA Life we have over 1.8 million policies where we take pride in earning the trust of our policyholders who understand our promise to be there for them – and their families – when we’re needed most. By joining the AAA Life team, you are joining a company that genuinely cares about helping each other, with a devotion to protect the lives of those around us. We embrace a diverse, equitable, inclusive culture where all associates can feel a sense of belonging and use their unique talents and perspective to influence, innovate, motivate, and thrive. The Citizen Developer II is responsible for providing business expertise and knowledge for a variety of technology projects including but not limited to core technology (claims and admin systems) as well as automation and artificial intelligence. This role’s primary responsibility is lead the design, delivery and maintenance of low-code/no-code business applications as well as design and deliver business guidance to projects related to data solutions, business reporting and our claims and administration applications. This role bridges operations and IT, enabling business units to move from manual workflows to digital automation while maintaining data integrity and analytics capability.

Requirements

Bachelor’s degree in Business Administration, Information Systems, Data Analytics, Computer Science, or a related field.
3-5 years experience in low-code/no-code development or business process automation, with proven deployment of solutions and measurable business impact
Microsoft Power Platform certification (or willingness to obtain within 12 months)
Experience in governance, application ownership and user support/training
Strong data and analytics skills, comfortable building dashboards and translating data into actionable insights
Familiarity with enterprise data architecture, integration technologies or data connectors

Nice To Haves

3-5 years life insurance operations experience
Working knowledge of a variety of types of life insurance products and systems.
Experience working in an Agile team environment.

Responsibilities

Lead the end-to-end design, development, testing, deployment, and ongoing maintenance of low-code/no-code solutions (e.g., Microsoft Power Platform).
Own governance standards, version control, environment management, security/permissions, and application lifecycle processes for business applications.
Provide day-to-day user support, troubleshooting, documentation, and change management to ensure strong adoption and solution reliability.
Lead business requirements, solution design, testing, and business readiness activities for enhancements to core systems (e.g., Ultera, policy administration, billing, correspondence, and document management).
Serve as the business liaison for IT production issues, coordinating resolution across teams and communicating impacts and timelines to business leadership.
Identify opportunities for process automation and AI enablement across business functions and lead the design, implementation, and adoption of scalable solutions.
Maintain operational controls, governance frameworks, performance monitoring, and continuous improvement for automated processes.
Build, maintain, and enhance data integrations, reporting dashboards, and analytics (e.g., Power BI) to support data-driven decision-making.
Partner with IT and data teams to align with enterprise data architecture and ensure data quality, consistency, and integrity across platforms.
Collaborate with business units, IT, data teams, and product owners to define needs, evaluate solutions, and prioritize work appropriately.
Participate in Agile ceremonies—including sprint planning, grooming, reviews, and daily standups—and provide subject matter expertise to ensure alignment between business priorities and technical delivery.
Maintain and refine business backlogs, ensuring clarity in user stories, acceptance criteria, and process impacts.
Develop and deliver training materials, documentation, communications, and rollout strategies to ensure business readiness for new technologies and process changes.
Act as a technology subject matter expert, providing guidance, coaching, and support to business stakeholders to enable adoption and continuous improvement.
Lead development of advanced analytics, dashboards, data models, low-code tools and automations to provide executive-level insight as well as operational tools.
Owns the version control, governance, permissions, maintenance and version control of tools, ensuring stability, compliance and performance meet business needs at all times
Designs back-end logic, data and interfaces
Build and configure applications, designing the fields, tables, relationships and connectors, applying programming principles (variables, loops, conditions, functions, exception handling)
Debugging logic issues and handling error paths
Ensures data integrity and minimizes duplication