Circulation Specialist, UT Libraries

University of Texas at Austin

1d • Onsite

About The Position

The University of Texas Libraries advances teaching, catalyzes research, and democratizes learning in order to develop critical thinkers and global citizens. As an essential campus partner in building a rich research and learning ecosystem, we are committed to creating and sustaining a community that welcomes and respects all individuals, celebrates different perspectives and experiences, and fosters belonging. To learn more about UT Libraries, please visit our website: https://www.lib.utexas.edu/ Purpose The Circulation Specialist supports daily library operations across branches by providing front desk service and ensuring coverage during short‑term vacancies and last‑minute absences, as well as providing administrative support to the Branch Services unit. Circulation Specialists are members of the In‑Person User Experience Branch Services unit of UT Libraries.

Requirements

• High School diploma (or GED) and two years of library work experience or relevant customer service experience (retail, bookstore, service industry, etc.).
• Demonstrated strong user/customer service skills and orientation.
• Commitment to creating a welcoming library environment.
• Ability to effectively make decisions, manage workflows, and solve problems.
• Demonstrated ability to exercise initiative and willingness to put forth an extra effort getting tasks accomplished.
• Demonstrated ability to be flexible with changing work assignments and environments.
• Demonstrated excellent communication (written and oral) and organizational skills; ability to maintain scheduled hours.
• Relevant education and experience may be substituted as appropriate.

Nice To Haves

• More than two years of relevant experience.
• Experience with shelving, shifting, and other stacks maintenance duties.
• Experience with point-of-sale systems or library service platforms.
• Experience staffing a service point.
• Experience troubleshooting computer hardware/software.
• Ability to work with limited supervision and as a member of a team.
• We want to emphasize that the preferred qualifications are not required and that we are committed to helping our future colleagues develop these preferred skills.

Responsibilities

• Assist with branch unit operations in the absence of normally scheduled staff.
• Perform circulation processes of library materials, shelving of library material, and other collection management tasks.
• Provide reference services to library users including reference referrals to librarians and other units.
• Provide customer service and computer assistance; troubleshoot software and equipment.
• Assist with short-term and long-term branch collection management projects and stacks maintenance.
• Assist with other branch services support activities such as item record searching and data clean up, basic item preservation tasks such as binding upkeep and relabeling, and/or other tasks relevant to the circulation of UT Libraries collections.
• Participate in departmental, unit, and library meetings.
• Serve on committees, functional teams, working groups, stakeholder groups, and/or projects as needed and related to departmental responsibilities.
• Attend training initiatives as directed by the Manager of Branch Services.
• Other related duties as assigned.

Benefits

• The University of Texas at Austin, as an equal opportunity/affirmative action employer, complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.
• The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.
• If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at the university.
• The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015. The university’s company ID number for purposes of E-Verify is 854197.
• Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act).

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees