Circulation Assistant I

Muncie Public Library•Muncie, IN

2d•$13•Onsite

About The Position

POSITION PURPOSE To fulfill routine circulation functions and provide essential customer service. ABOUT MUNCIE PUBLIC LIBRARY (MPL) Our mission is to provide accessible and innovative services responding to the reading, informational, educational, and enrichment needs of the community. Click HERE to visit our website and learn more about MPL! ABOUT MARING-HUNT LIBRARY (MH) Maring-Hunt Library is located between South View Elementary School and the Wilson Apartments on the south side of Muncie. MH offers a circulating collection of books, magazines, CDs, DVDs, and more. Maring-Hunt Library also provides free public access computer use, free Wi-Fi, low-cost printing and copying, free programs on a variety of subjects, story times for children, programming for teens, book clubs for adults, and community meeting space. Ready Readers early literacy program and Great Achievers after school program are located in Maring-Hunt Library. Free Notary service is available by appointment. Maring-Hunt Library also has an expansive green space that provides pavilions for gatherings, community garden space, a health track, and a StoryWalk book trail.

Requirements

High school diploma or equivalent
Adaptability : Willing to take on new challenges and responsibilities and lead others; open to change and variety within the workplace; work hard to implement change in areas of responsibility; recommend changes to improve processes and customer service
Attention to Detail : Able to focus on small aspects of a task to ensure accuracy and thoroughness
Communication: Communicate ideas and thoughts clearly, accurately, and respectfully; listen to others and seek to understand other perspectives
Customer Service : Provide prompt, attentive, and friendly customer service; represent the organization well; maintain personal accountability and ownership for providing excellent customer service; seek and respond to feedback to improve services; show willingness to go out of your way to help customers and coworkers
Image : Portray a positive image of the Library; be a strong public ambassador and promote Library programs, materials and services
Teamwork : Cooperate and work well with coworkers and management; plan and complete job duties; help where needed; ask for help when needed; complete work in a timely manner
Technical : Comfortable in using computers, appropriate software, and job-related equipment

Responsibilities

Shelve and pull items accurately with combinations of letters and numbers (including decimals)
Help customers use library equipment (i.e. self-checkout machines, etc.)
Assist customers with all aspects of the circulation process and provide guidance on circulation policies/procedures including but not limited to: (1) Registering customers for Library cards, check materials in/out, process fines/fees, etc. (2) Effectively handling customer needs and questions either in person or over the phone