Circulation Services Assistant

Findlay-Hancock County Public Library•Findlay, OH

2d•$14

About The Position

Under direction, the Circulation Services Assistant provides circulation services to patrons and supports the Circulation Services Department with projects as assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Responsibilities include, but are not limited to: Circulation Service Checks items in and out, ensuring accurate transactions Assists patrons in matters relating to their library accounts, including registering patrons for library cards Accepts applications for Golden Buckeye and Voter Registration Provides curbside service to patrons Assesses, accepts and processes fine and fee payments Prepares, receives and processes library materials to and from other locations Customer Service Provides excellent customer service to all library patrons Maintains confidentiality of patron information Responds to questions from patrons in person, over the phone and/or virtually Directs patrons to library areas, staff, or outside agencies as appropriate Retrieves library materials for patrons Outreach Services Selects materials for delivery to individual patrons and/or community partners Teamwork Maintains a collaborative working environment Provides support to department projects, as needed Attends meetings and serves on staff committees, as requested Supports library-wide initiatives, such as SummerREAD Miscellaneous Records statistics for library transactions, as required Maintains and increases library knowledge and skills through professional development Represents the library at community events, as assigned Performs additional duties and assignments, as required Physical and Environmental Factors The incumbent may be exposed to: Physical: Frequent walking, sitting, standing, stooping, kneeling, crouching and pushing carts. Moving/lifting up to 50 pounds, pushing up to 100 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Environmental: Typical office setting with no extreme temperatures or fumes. Minimal, if any, exposure to hazardous materials. Exposure to dust.

Requirements

High School diploma or equivalent.
One (1) to three (3) years of customer service experience is preferred.
Effective verbal and interpersonal skills to respond to coworkers, supervisor, and patrons.
Organization, prioritizing and coordinating multiple tasks.
Basic communication skills.
Basic computer skills.
Incumbent may be required to work a flexible schedule including evenings and weekends.
The schedule for the open position will rotate between the Library's Circulation department and the Bookmobile.

Responsibilities

Checks items in and out, ensuring accurate transactions
Assists patrons in matters relating to their library accounts, including registering patrons for library cards
Accepts applications for Golden Buckeye and Voter Registration
Provides curbside service to patrons
Assesses, accepts and processes fine and fee payments
Prepares, receives and processes library materials to and from other locations
Provides excellent customer service to all library patrons
Maintains confidentiality of patron information
Responds to questions from patrons in person, over the phone and/or virtually
Directs patrons to library areas, staff, or outside agencies as appropriate
Retrieves library materials for patrons
Selects materials for delivery to individual patrons and/or community partners
Maintains a collaborative working environment
Provides support to department projects, as needed
Attends meetings and serves on staff committees, as requested
Supports library-wide initiatives, such as SummerREAD
Records statistics for library transactions, as required
Maintains and increases library knowledge and skills through professional development
Represents the library at community events, as assigned
Performs additional duties and assignments, as required