Circulation & Distribution Technician

University of Washington•Seattle, WA

19h

About The Position

Central Circulation in the UW Libraries has an outstanding opportunity for a Circulation & Distribution Technician (payroll title Library Technician 3 (NE S WFSE Libraries)) to join their team. About this opportunity Reporting to the Daily Operations Supervisor, the Circulation & Distribution Technician is responsible for the mailing, shipping and delivery services within the libraries. Interprets and explains library circulation policies, rules and services to library staff and patrons. Shares responsibility for processing incoming new, rebound, and remarked items for the collections. Serves as a backup for off-site shelving facility retrievals. Regular schedule is Monday – Friday, 7:00 a.m. – 3:30 p.m. May be scheduled days, evenings, weekends, and holidays. Schedule may vary during the interim and summer quarter.

Requirements

High school graduation or equivalent AND three years of applicable library technical experience, including one year beyond the entry level.
Equivalent education and/or experience may substitute for minimum qualifications except when there are legal requirements, such as a license, certification, and/or registration.
Demonstrated commitment to customer service
Demonstrated organizational skills and ability to handle shifting priorities and multiple tasks
Demonstrated attention to detail and precision.
The ability to clearly explain complex services and policies in person, over the phone, and in written correspondence.
Demonstrated commitment to promoting equitable access and service to a diverse community.
Valid driver’s license
Ability to lift 25-50 pound boxes and crates and push heavy book trucks

Nice To Haves

Demonstrated experience with word processing and spreadsheet software.
Familiarity with Ex Libris’s Alma and Primo systems or other integrated library systems.

Responsibilities

Mailing and Campus Distribution Delivers and picks up books, mail, packages, and supplies at campus libraries according to established daily schedules.
Acts as liaison to campus libraries and troubleshoots circulation and transit problems on site.
Processes shipping requests and troubleshoots mailing problems.
Packages outgoing material and advises library staff in shipping and mailing protocol.
Supports the receiving room.
Sorts and distributes books, mail, packages, and supplies for delivery to library units.
Performs maintenance checks for the delivery van.
Uses organizational, problem solving, and communication skills to ensure timely and consistent delivery of library materials and makes recommendations for improving delivery.
Acts as liaison with UW Fleet Services for regular maintenance of the campus delivery vehicle.
Monitors vehicle and is responsible for filling the vehicle with gas.
Responsible for shredding and recycling services in the Suzzallo and Allen Libraries.
Monitors use of containers and acquires additional containers as needed.
Customer Service Provides complex circulation services by resolving complex problems for patrons and/or staff.
Explains Library circulation and fine policy to patrons.
Instructs and assists patrons in locating material using the libraries catalog.
Educates patrons in basic operations of the library.
Makes authorized decisions regarding exceptional circumstances such as the waiver of fines and other exceptions to policy.
Monitors and maintains study rooms in the Suzzallo library.
Collection Maintenance Performs quarterly missing searches and updates or adds notes as appropriate.
Processes new, remarked and rebound materials.
Identifies and corrects errors and conflicting cataloging information.
As part of a team, processes media materials and maintains media collection.
Manages inventory and processes items with discrepancies.
Records and maintains statistics.
Following guidelines set by library policy and procedure, withdraws and discards material.
Additional Duties Provides backup retrieval functions for the off-site shelving facility.
Trains with other staff to provide basic troubleshooting skills and to provide coverage for other absent staff members.
Works together with colleagues in a team environment.
Develops and updates procedures for the position.
Understands and abides by the Libraries Personal Communication Responsibilities.
Communicates appropriately, effectively and positively.
Plays an active role in staying informed and participating in Libraries and unit meetings, activities and events.
Performs other duties as assigned.