Clerk II - Circulation

ELKHART PUBLIC LIBRARY•Elkhart, IN

2d•$16 - $21

About The Position

The Circulation Clerk is responsible for providing excellent customer service by providing a helpful and welcoming environment for all library visitors, creating and maintaining patron accounts, circulating library materials, and supporting the promotion of library services and programs.

Requirements

Minimum of High School Diploma or equivalent required
Ability to deal tactfully and courteously in person and on the telephone with people of all ages in a business and public service context, and with professional colleagues
Ability to learn and adapt
Basic clerical, computer and mathematical skills
A general knowledge of standard office equipment
Ability to apply common sense understanding to follow written and verbal instructions
Ability to work independently and as part of a team
Above-average written and oral language and communication skills
Ability to read and comprehend written instructions and business correspondence
Ability to effectively write routine reports and business correspondences
Ability to effectively present information and respond to questions from Library personnel and the general public in one-to-one and group situations
Effective communication skills, including the ability to convey information verbally or through other means
Ability to perform tasks that may require visual and auditory acuity
Ability to remain in seated or standing position for prolonged periods
Ability to perform tasks that may require reaching, either independently or with assistance
Ability to occasionally perform tasks that may involve climbing, balancing, stooping, kneeling, or crawling
Ability to perform job duties in a variety of environmental conditions, which may include extreme fluctuations in temperature.
Ability to occasionally lift or move objects weighting up to 40 pounds

Nice To Haves

Prior library experience preferred
Prior customer service experience preferred
Spanish speaking ability a plus (the Library adds a premium to position’s hourly rate for demonstrated conversational skills)

Responsibilities

Provides customer service at the Circulation Desk and at other public desks in the library.
Builds relationships to promote library services and brings new users to the library.
Creates and maintains patron accounts.
Circulates materials: checks in and out; pulls and routes holds, etc.
Handles financial transactions at circulation desk and public copiers.
Performs opening and closing tasks as assigned.
Provides program assistance and support.
Selects materials and/or performs collection maintenance as assigned, with oversight from the appropriate collection manager(s) and approval of the department head.
Performs designated administrative and/or clerical duties as assigned.