Chill Reno Program & Community Coordinator

Burton • Reno, NV

3d • Hybrid

About The Position

Chill is a 501c3 nonprofit founded by the founders of Burton Snowboards. Chill's mission is to inspire young people through boardsports and build a more equitable outdoor community. Chill exists to ensure ensure young people have the skills and experiences to become mindful, independent, and resilient individuals who are able to take on new challenges and welcome growth opportunities. We work to foster a strong sense of belonging in the boardsports community for all youth regardless of their identities.
Chill is committed to building an inclusive team, and strongly encourages candidates with diverse backgrounds and identities to apply. We will prioritize filling this position with qualified candidates who reflect the identities and lived experiences of the young people we support.

About Chill’s Programs
Revolving around a core value-driven curriculum, Chill programs consist of experiential learning activities, reflection, and discussion, paired with board sport lessons. Chill’s six core values provide youth with a foundation and framework for learning and growth, supported and enhanced through on-board progression and adult mentorship. Chill removes all barriers to accessing boardsports by providing participants with everything they need to get after it, at absolutely no cost. New skills gained through boardsport progression and core-value exploration are then directly applied to everyday life, challenging youth to step out of their comfort zone – both on and off their board.
Job Description:
As the Chill Reno Program & Community Coordinator (“PCC”), you will support the delivery of Chill’s programs in Reno-Tahoe, California, ensuring that every youth participant experiences high-quality programming that aligns with Chill’s mission and core values. You will facilitate programs using Chill’s established person-centered curriculum and engage youth through the principles of developmentally appropriate experiential learning.
With guidance and support from the Program Leadership team, you will coordinate the day-to-day tasks required for program operations, including scheduling, communicating with agencies and mentors, managing gear, and directly facilitating snowboard, skateboard, stand-up paddleboard, and surf programs (note that Chill hires boardsport instructors to teach the boardsport lessons). You will assist in recruitment efforts, alumni engagement, and data tracking while following existing program structures and guidelines.
This role requires strong communication and organizational skills to effectively collaborate with internal and external stakeholders. You will report to Chill’s Program Management team in North America and work within established policies and procedures to ensure successful program execution.

Requirements

• At least 2 years of experience working with youth in structured settings.
• Familiarity with outdoor education, experiential learning, or community-based youth programs is a plus.
• Must have a commitment to Chill’s Mission: to inspire young people through boardsports and build a more equitable outdoor community and embrace Chill Values: Honesty, Equity, Progression, & Fun
• Must have 2+ years of professional experience working with youth in various settings; possess solid understanding of youth programming and relationship management and strong understanding of youth needs to ensure a positive youth experience during and after programs. Preference for candidate with experience leading groups of 20+ youth and applying trauma-informed, equity-based approaches.
• Must live in Reno-Tahoe, CA area with a hybrid balance of work-from-home and in-person time for programs/community engagement.
• Candidates with 1+ years of residency in Reno-Tahoe area are strongly preferred due to the nature of this role requiring familiarity with the local community and city.
• Generally, 2-4 years of related work experience and generally, a Bachelor’s degree or if no Bachelor’s degree: 2 years of related work experience and a 2-year higher education degree or if no higher education degree: 4 years of work experience and a high school degree
• Proficiency in Microsoft Office 365 (Outlook, Teams, Word and Excel)
• Willingness to learn special software skills specific to the role which are required - including Salesforce or similar programs management database
• Must be organized, self-motivated and detail-oriented with strong verbal and written communication skills with the ability to provide demonstrated experience
• Must obtain CPR and First Aid Certification, SafeSport Training, Concussion Training, Youth Mental Health First Aid, and other certifications as assigned (Chill will cover these costs)
• Must be able to work nights and/or weekends during program facilitation (time/day of week dependent on program site and sport)
• Comfortable facilitating curriculum on a moving charter bus during programs and working outdoors in all weather conditions
• Ability to lift and transport program gear/equipment (up to 50lbs; up to 160lbs for mobile skate park equipment)
• Must have a valid driver’s license and access to a vehicle for commuting and gear transport
• Must be able to use personal cell phone for work related tasks
• All Chill employees must be 18+

Nice To Haves

• Experience leading groups of 20+ youth and applying trauma-informed, equity-based approaches.
• Experience managing and leading groups of at least 20 youth; experience and knowledge providing a trauma-informed, equity seeking approach to youth and community care
• Experience working with youth in at least 2 different settings (ie. youth agency, probationary programs, rehab facilities, schools, outdoor education, experiential education, etc.); experience working with youth of diverse identities and backgrounds
• Experience managing time efficiently and setting own schedule; experience holding diversity, equity and inclusion at the forefront of decision-making; adaptable and effective working with multiple personalities and backgrounds
• Experience recruiting, managing, or leading adults, volunteers and external partners
• Basic familiarity with snowboarding, skateboarding, stand-up paddleboarding, or surfing is preferred. Willingness to learn new boardsports (Chill will provide training & equipment)
• Background in social work, psychology, education, recreation, adventure learning, or youth programming is a plus

Responsibilities

• Coordinate the recruitment and onboarding of new agencies, mentors, and independent contractors, including: Sending program applications and acceptance notifications via email.
• Supporting relationship-building with agencies to encourage participation and engagement.
• Conducting in-person orientations using established program guidelines.
• Work with team members to coordinate program logistics, including: Communicating with program partners to confirm details.
• Assisting with scheduling and payment confirmations for independent contractors.
• Sharing transportation details with partners and working with bus companies on program days.
• Attending pre- and post-program meetings to relay updates and gather feedback.
• Follow existing guidelines to ensure diversity, equity, and inclusion in relationship-building efforts.
• Lead on-site facilitation of Chill’s experiential learning curriculum for groups of 15-45 youth per program, following pre-established lesson plans and activities.
• Maintain accurate program records, including attendance, evaluations, and data submissions using Salesforce.
• Provide guidance to volunteer mentors and agency leads during program sessions.
• Ensure program quality by adhering to Chill’s established standards and completing required evaluations.
• Represent Chill in community settings as a program facilitator.
• Maintain program gear, storage spaces, and inventory according to organizational guidelines, including:
• Conducting seasonal cleaning and organization.
• Transporting gear to and from storage locations as needed.
• Ensure all equipment is available and in working condition for program use.
• Advance agency and mentor relationships through timely communication and scheduled check-ins.
• Support outreach efforts to program alumni, ensuring they are aware of engagement opportunities.
• Help coordinate new and ongoing initiatives for alumni, following guidance from the leadership team.
• Capture and share marketing content (photos, testimonials) with Chill’s Marketing team as directed.
• Provide program-related content for grant applications and reports as needed.
• Perform other program-related duties as assigned to support the Programs Team.

Benefits

• A paid time off package that includes in the first year 15 days of PTO, up to 16 hours of volunteer time off, up to 4 hours of time off to vote, approximately 12+ holidays per year and 3 floating holidays (these holidays are prorated depending on date of hire – Chill’s fiscal year starts May 1st). In addition, ‘Flex Friday Summer Hours’ which includes 4 hours of Paid Time Off on Friday afternoons between Memorial Day and Labor Day each summer.
• Comprehensive medical, dental and vision insurance plans partially covered by Burton (with rates that will depend on insurance product selection)
• A 401k retirement savings plan with a 50% match of up to a maximum of 3% and the opportunity to meet with the financial advisors managing retirement accounts at no cost.
• Employer-paid disability & life insurance
• 8 weeks paid pregnancy leave, 4 weeks paid parental leave, dependent care flexible spending account (DCFSA), childcare reimbursement, Health Savings Account (HSA) with employer contribution, and access to an employee assistance program (EAP).
• Partial Gym Membership, Training or Fitness Purchase Reimbursement.
• Other perks include a flexible working schedule, $450 USD season pass reimbursement to any mountain resort, significant Burton employee discounts on most Burton hard and soft goods, industry pro-deals with Burton and Chill’s partners, and 1 to 2 “Ride Days” annually where all staff has a paid day off to enjoy the outdoors.
• New staff also receive a Chill branded Burton jacket, snowboard pants (if needed), first layer top, Chill hoodie, beanie, and trucker hat, 2 Chill t-shirts, Chill branded Burton backpack, used Burton snowboard/boots/bindings if available, Anon helmet and goggles if available, and assorted apparel & accessories throughout the year when available.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level