Child Support Technician (Order Modification Technician) (4758-12)

Hamilton County Government • Cincinnati, OH

6d • $21 • Hybrid

About The Position

Be part of our Team! We are committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, genetic information, protected veteran status, gender identity or expression, sexual orientation or any other characteristic protected by law. We are a second-chance employer and a recovery friendly workplace.

Highly Competitive Employee Benefits Package [https://p1cdn4static.civiclive.com/UserFiles/Servers/Server_3788196/File/BENSUM2021%20rev0720202021.pdf] and Generous Paid Time Off

11 Paid Holidays, Immediately Begin Accruing Paid Vacation and Sick Time, and Paid Parental Leave.
Ohio Public Employee Retirement System which includes 14% Employer Contribution AND a defined benefit option.
Highly Competitive and Comprehensive Benefits Package: Medical, HRA, Dental, Vision, Employer-Paid Life Insurance, Long-Term Disability, Tuition Reimbursement, Public Service Loan Forgiveness Eligibility, Free On-Site Parking, Wellness Incentives, robust Employee Assistance Program, access to Free Medical and Rx through Marathon Health, plus expansive Behavioral and Mental Health Resources, and More!

NOTE: Applicants for positions with Hamilton County Job and Family Services are subject to background screening in accordance with the document: "Offenses that May Disqualify Candidates for Employment [http://www.hamiltoncountyohio.gov/UserFiles/Servers/Server_3788196/File/Government/Departments/Human%20Resources/Policies%20&%20Procedures/CriminalOffensesDisqualJFS.pdf]." Convictions from this list may disqualify a candidate for employment with HCJFS.

Applicants for Children’s Services positions cannot provide foster care for children in the custody of Hamilton County.

Requirements

• Associate degree or equivalent of an associate degree (94 credit hours);
• OR two (2) years Job & Family Services experience.
• OR four (4) years' experience in customer service or collections work; or equivalent
• Must undergo a background check via the Ohio Bureau of Criminal Identification and Investigation (BCI). Must have a car, valid driver’s license issued by the state of residency and required auto liability insurance.
• Background checks consistent with requirements in OAC 5101:2-5-09 must be completed at employment and every ten years following, including but not limited to the following systems: State Automated Child Welfare Information System (SACWIS) State Child/Abuse Neglect Central Registry Check for any state in which the applicant resided within the last five years Ohio Bureau of Criminal Identification Investigation (BCI) FBI National Sex Offender Public website (WWW.NSOPW.Gov) Code 5101:2-5-09 must be conducted for each prospective employee

Responsibilities

• Researches and reviews case information to process referrals, defaults, client complaints, etc., using all automated and manual resources available; interviews obligees and obligors at the CSEA as necessary for determination of services needed; explains to obligees and obligors their rights and responsibilities, the responsibilities of the CSEA, and provides written notice of same when required by ODHS; completes documentation with respect to all aspects of processing a case, ie., case narratives (automated or manual), referrals to other units or agencies, historical case profiles, etc.; verifies obligee and obligor demographic data; maintains production standards for case processing and interviewing; computes arrearages owed by obligors; issues investigative reports, findings and recommendations, contempt citations; prepares paperwork for court orders;  entries, affidavits, petitions, etc.; negotiates/mediates with obligees and obligors on amounts to be paid on arrearages; computes current support using the mandated State Child Support Guidelines; receives and responds to telephone calls and correspondence; works in conjunction with the Income Maintenance Division when CSEA cases have a record of public assistance; schedules/reschedules clients for appointments; compiles with confidentiality law and regulation; demonstrates courteous and professional behavior to clients and co-workers; completes other duties, as assigned by supervisor.
• Compiles and submits to line supervisors all statistical and activity reports as scheduled; reviews and updates Child Support Enforcement Manual as needed; computes arrearages owed to the Ohio Department of Human Services; completes random moment sample (RNMS) data for submission to RMS coordinator.
• Appears at state hearings and court hearings; attends staff meetings to discuss regulations and any revisions in procedures; attends conferences, training sessions and work shops to give or receive information pertaining to CSEA operations.
• Attends conferences and training.
• Performs other related duties as assigned.

Benefits

• Highly Competitive Employee Benefits Package
• Generous Paid Time Off
• 11 Paid Holidays
• Immediately Begin Accruing Paid Vacation and Sick Time
• Paid Parental Leave
• Ohio Public Employee Retirement System which includes 14% Employer Contribution AND a defined benefit option.
• Highly Competitive and Comprehensive Benefits Package: Medical, HRA, Dental, Vision, Employer-Paid Life Insurance, Long-Term Disability, Tuition Reimbursement, Public Service Loan Forgiveness Eligibility, Free On-Site Parking, Wellness Incentives, robust Employee Assistance Program, access to Free Medical and Rx through Marathon Health, plus expansive Behavioral and Mental Health Resources, and More!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 501-1,000 employees