Child Support Liaison - (W2 Program)

UMOS • Milwaukee, WI

1d • $19 - $24

About The Position

Earn up to $3,000 in incentive pay during your first year of employment! Are you a motivated, results-oriented candidate seeking to put your talents, skills, and experience to work as part of a mission-driven, customer-focused organization? If so, we invite you to join UMOS’ diverse and dedicated team of over 1,000 professionals making a positive difference across more than 60 offices in seven states. Whether you are passionate about facilitating early childhood development; providing training and career planning for a parent; aiding a farmworker in accessing basic needs and new opportunities; educating at-risk individuals in HIV prevention; or supporting those fleeing domestic violence or human trafficking, UMOS is the place where you can fulfill your passion for helping families, businesses, and communities build better futures. Benefits: To support its team members, UMOS offers highly competitive compensation as well as a benefits package including: Paid time off that will increase over your years of service 15 paid holidays annually A robust range of insurance covering health, dental, vision, life, short- and long-term disability, and accidental death & dismemberment The options to establish either a Health Savings Account or Flexible Spending Account, which can be used to cover deductibles, prescriptions, and other healthcare expenses A variety of support services to promote well-being through the employee assistance program Retirement plan options, including 401(k) and Roth IRA, allowing you to make pre-tax or after-tax contributions. For those participating in the 401(k) Retirement Plan, UMOS annually contributes at least 3% of employees’ eligible compensation.

Requirements

• Minimum of a High School Diploma (or equivalent) supplemented by two years of post-secondary education, in a relevant field .
• Note: Additional years of work experience in a relevant field can be substituted for one year of education.
• Minimum two years of work experience in one or a combination of the following: case management; human/social services-related customer service, counseling, or workforce development. Note: Additional years of post-secondary education in a relevant field can be substituted for one year of experience .
• Must possess strong written and oral communication skills and the ability to meet project performance goals.
• Professional ability to aid participants in making and carrying out vocational/educational objectives and ability to navigate complex service delivery systems.
• Ability to work in a demanding, fast-paced environment and respond to customer needs with respect and diplomacy.
• Ability to recognize barriers to activity participation and/or employment, such as AODA, domestic abuse, physical and mental health issues.
• Ability and experience in maintaining and utilizing participant's confidential information to assist them in accessing necessary services to address barriers.
• Ability to conduct individual sessions in motivation, employment techniques, education, vocational counseling and basic budgeting and personal finance.
• Demonstrated working knowledge of and experience using computer programs such as Microsoft Office Suite (version 2016 or higher, Office 365), including Word, Excel, Outlook, etc., and experience with database systems; able to enter data quickly with high level of accuracy into electronic data systems within required timeframes.
• Must have a car valid driver’s license and adequate car insurance and be able to travel, make home visits, and work irregular hours.
• Employment with UMOS is contingent upon successful completion of a criminal background check prior to employment.

Nice To Haves

• Bilingual in Spanish and English, preferred.

Responsibilities

• Create relationships with Milwaukee Child Support Services office as well as other community-based organizations that provide services to assist noncustodial parents in obtaining and maintaining employment.
• Ensure ongoing communication and cooperation between the UMOS and the Child Support Agency (CSA).
• Develop, implement, and conduct training and presentations to CSAs designed to train them on the availability of employment services.
• Educate child support, Supporting Parents Supporting Kids, and Children First workers on the W-2, Job Access Loans (JAL), TJ and other public workforce programs’ eligibility requirements and services.
• Educate W-2 staff on a noncustodial parent’s options, for example, child support order modifications, placement changes, custody rights, visitation.
• Educate W-2 staff on employment-related child support programs and initiatives that target noncustodial parents, including Children First and Supporting Parents Supporting Kids.
• Establish agreements outlining the relationship between the UMOS and the CSA about cross-program referral and information-sharing processes, including referring participants to the UMOS for employment services.
• Identify and resolve issues related to referrals, engagement, and service delivery.
• Identify, communicate, and collaborate with community-based nonprofits that provide services geared toward the specific challenges faced by this population, including responsible fatherhood programs, social service agencies, and mental health providers.
• Conduct regular meetings among partners to discuss referrals and engagement and challenges faced with locating and engaging noncustodial parents.
• Conduct community outreach by making presentations at locations where unemployed noncustodial parents may congregate such as churches and shelters and making presentations to staff to recruit participants.
• Identify, communicate, and collaborate with other employment service providers including the providers of WIOA, FSET, and TJ programs.
• Connect low-income noncustodial parents to employment services.
• Educate noncustodial parents on the various employment programs available through the public workforce system.
• Educate noncustodial parents on child support programs and initiatives including Children First and Supporting Parents Supporting Kids.
• Evaluate noncustodial parents’ job readiness, education and training needs, possible barriers, and employment support needs to make the best possible connection to programs and services.
• Refer noncustodial parents to W-2 employment, case management, and retention services, subsidized employment, on-the-job training, or other training opportunities offered through other workforce development programs including TJ, the WIOA, and FSET.
• Assist with finding services that will improve education levels including GED tutoring, assistance with GED testing fees, and other tuition assistance.
• Establish rapport with noncustodial parents to keep participants motivated and engaged in services.
• Connect low-income noncustodial parents to other services that will support them in obtaining employment and paying child support.
• Identify and connect non-custodial parents to programs that take into account the specific challenges faced by this population, e.g., help with criminal record expungement, employment services for individuals with criminal records, etc.
• Identify ways in which service providers can motivate individuals to stay engaged, including support from peers, follow up with participants as soon as possible when they did not attend a scheduled appointment, etc.
• Partners with community service providers for parenting services focused on parenting responsibilities and skills, the importance of establishing and maintaining a co-parenting relationship with the custodial parent, and the importance of parental involvement in children’s lives.
• Identify programs that help develop soft skills including time management and communication and organizational skills.
• Promote the use of Job Access Loans to assist with buying work supports such as boots or uniforms or reinstating driver’s licenses.
• Identify other services to help with and help reinstating or obtaining driver’s licenses.
• Identify local providers of substance use and mental health, domestic violence, financial literacy, and health and wellness services.
• Connect individuals to medical assistance and FoodShare and assist with applications via online ACCESS.
• Identify local providers focused on assisting individuals with locating affordable housing and transportation.

Benefits

• Paid time off that will increase over your years of service
• 15 paid holidays annually
• A robust range of insurance covering health, dental, vision, life, short- and long-term disability, and accidental death & dismemberment
• The options to establish either a Health Savings Account or Flexible Spending Account, which can be used to cover deductibles, prescriptions, and other healthcare expenses
• A variety of support services to promote well-being through the employee assistance program
• Retirement plan options, including 401(k) and Roth IRA, allowing you to make pre-tax or after-tax contributions.
• For those participating in the 401(k) Retirement Plan, UMOS annually contributes at least 3% of employees’ eligible compensation.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED