IT Support Technician - W2

Insight • Dallas, TX

13h • $35 - $35 • Onsite

About The Position

As an IT Technician II, you will support tactical IT operations, executing day-to-day tasks, troubleshooting end-user technology, and contributing to departmental projects. You represent IT to the business and deliver exceptional service with a customer-first approach.

Requirements

• 3 years experience in a field or similar manufacturing environment.
• 3 years experience in an IT support role.
• Valid Drivers license and reliable transportation is a must, as you will need to travel to our clients other sites in the Dallas area occasionally
• Exceptional customer and client focus.
• Strong diagnostic and issue-resolution skills.
• Proficiency with Microsoft Office applications.
• Strong written and verbal communication skills.
• Hands-on technical expertise with hardware and software.
• Team-oriented with collaborative mindset.

Responsibilities

• Execute the IT Support team’s tactical goals and operational tasks.
• Support senior team members in executing departmental projects.
• Follow guidance from the IT Support Supervisor for daily responsibilities.
• Provide 24x5 coverage with on-call weekend availability as scheduled.
• Deliver exceptional customer service through strong technical and communication skills.
• Escalate issues appropriately and keep management informed of ongoing impacts.
• Travel occasionally to other sites in the Dallas to assist on an as needed basis.
• Document all incoming issues and escalate when required.
• Perform additional duties as business needs evolve.

Benefits

• Freedom to work from another location—even an international destination—for up to 30 consecutive calendar days per year.

What This Job Offers

• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees