Child Support Administrative Assistant

Jefferson County CO • Golden, CO

2d • $21 - $22 • Onsite

About The Position

Jeffco Human Services department is looking for an Administrative Assistant to join the team! As the first point of contact for customers and staff, the Child Support Administrative Assistant is responsible for coordinating all front-desk activities, including greeting guests and manning the front office with high integrity and a positive attitude. The ideal candidate is polished and detail oriented, handling a variety of general office support and receptionist duties including answering telephones, providing information, documenting calls, performing data entry, receiving inquiries and responding, assisting internal and external contacts, and resolving problems or referring inquiries to the appropriate personnel. This role offers the opportunity to grow and learn from a team of administrative professionals who all work cohesively to support the Human Services team. This is a great opportunity for someone with strong problem-solving aptitude who enjoys working independently with the support and guidance from an established team. SCHEDULE: This position operates on a 4-day workweek (Monday-Thursday, 7AM-5:30PM) in-office. COMPENSATION: Hiring Range: $21.00 – $21.58 USD Hourly Compensation will be determined based on education, experience, and skills. Bilingual proficiency is an incredible asset to this team and a pay differential will be offered upon completion of communication skill test. BENEFITS: Jefferson County offers a generous benefits package that supports your personal and professional life. Benefits include medical, dental, and vision insurance, paid time off and holidays including a starting bank of 40 hours of PTO for new hires, retirement matching, wellness programs, tuition reimbursement and more. For more information, click here for our Total Rewards summary.

Requirements

• High School Diploma or GED.
• One year of experience in an administrative or customer-facing role.
• Note an equivalent combination of education and experience is acceptable.

Nice To Haves

• Bilingual speaking ability preferred but not required. Additional compensation is available to members who demonstrate bilingual language skills by completing an assessment.
• Previous experience as an administrative assistant or customer service representative in a fast-paced work environment.
• Excellent phone etiquette.
• Ability to articulate clearly and effectively to varying levels of customer.
• Proactive, with an ability to apply critical thinking.
• Strong time management and prioritization skills.
• Strong written and verbal communication.
• Provide other administrative and technical support as needed.

Responsibilities

• Effectively multitask both reception and administrative duties with a flexible and positive attitude.
• Serves as first point of contact for customers and staff, performing a variety of general office support and receptionist duties including answering telephones, providing information, documenting calls, performing data entry, receiving inquiries and responding, assisting internal and external contacts, and resolving problems or referring inquiries to the appropriate personnel.
• Proven ability to interact professionally and build rapport and trust with internal staff and clients.
• Resolve routine and time sensitive issues autonomously.
• Strong organizational skills, detail-oriented, ability to multitask effectively, and displays a willingness to take initiative and work independently.
• Works independently and efficiently to manage detailed information and prepares a variety of records and reports.
• Monitors the flow of paperwork and verifies documents for accuracy before electronically filing or retrieving documents.
• Exceptional communicator who proactively coordinates a clear dialogue between department and division staff.
• Performs administrative tasks in support of the department and division, including, creating and maintaining documents, and completing projects.
• Receives mail, documents, faxes and packages.
• Upload documents into electronic document storage.
• Other duties and responsibilities as assigned.

Benefits

• medical, dental, and vision insurance
• paid time off and holidays including a starting bank of 40 hours of PTO for new hires
• retirement matching
• wellness programs
• tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees