Chief Technology Officer

Hyopsys•Springfield Township, PA

About The Position

Job Summary: The Chief Technology Officer (CTO) serves as the executive leader responsible for defining, driving, and delivering the company’s technology vision and roadmap. The CTO balances strategic leadership with hands-on solution design—guiding the engineering team in building scalable, secure, and innovative technology solutions while also taking ownership of large or complex project design and solution estimating. The CTO is responsbile for directing Service Delivery, Professional Services, and centralized maintenance services to meet company goals and SLAs The CTO will ensure that customer-facing solutions are cost-effective, technically sound, and aligned with client business objectives. As a member of the executive team, the CTO collaborates with leadership across operations, sales, and service delivery to scale technology services that support long-term growth and client satisfaction. Supervisory Responsibilities Mentors and guides technical team (endpoint, integrations, cloud/security) to foster innovation and accountability. Oversees technology governance, risk management, and compliance across infrastructure, applications, and data. Leads the architecture and design of large-scale, complex IT solutions (cloud migrations, security frameworks, multi-site deployments, advanced integrations). Ensures endpoint, network, infrastructure, and cloud security practices are aligned with industry best practices. Lead NOC, Helpdesk, Field Support, and outsourced SOC services

Requirements

Ability to work in a fast-paced environment and manage shifting priorities.
Proven success in large/complex IT solution architecture and accurate cost estimating.
Experience leading vendor negotiations and managing SMB and enterprise-level technology contracts.
Demonstrated ability to balance executive strategy with hands-on technical problem-solving.
Knowledge of best information security practices.
Strong problem-solving skills and the ability to think critically in complex situations.
Must have MSP or multi-tenant technical management experience
Must be well versed in Windows Server, Linux, Virtualization, Hyperconvergence, Azure, and Microsoft 365
Must have extensive experience implementing and delivering Database servers, web servers, storage servers, user directory services, and endpoint management solutions
Required hands on experience in backup implementation and management, disaster recovery, and business continuity solutions and policies
Cloud Security, XDR, and SOC services
Compliance in SOC II, ISO 27001, HIPAA, and related compliance frameworks
Excellent organizational skills with attention to detail.
Excellent documentation, communication, and time-management skills.
Bachelor’s degree in Information Technology, Computer Science, Engineering or related field
10+ years in IT leadership roles, including at least 5 in a senior/executive capacity.
Prolonged periods sitting at a desk and working on a computer.
Occasionally, equipment may need to be lifted or moved up to 25 lbs.

Nice To Haves

Experience with Kaseya toolsets a plus
Familiarity with AI, analytics platforms, or data visualization tools is a plus.
Masters degree in computer science or related field is preferred.

Responsibilities

Defines and communicates the company’s technology strategy, ensuring alignment with business objectives.
Identifies emerging technologies, industry trends, and possible vendor partnerships.
Owns solution estimating for complex client proposals, ensuring accurate scope, cost modeling, and risk assessment.
Partners with Sales and Marketing to design solutions tailored to client needs, balancing performance, scalability, and budget.
Drives adoption of automation, AI, and analytics across internal systems and customer-facing portals.
Provides executive-level technical input in proposals, RFP responses, and strategic client engagements.
Establishes and manages strategic relationships with key technology vendors.
Negotiates enterprise-level contracts, licensing, and pricing to maximize ROI and maintain competitive cost structures.
Monitor KPIs and IT budgets to assess technological performance.
Provides the CEO and executive team with actionable insights from reporting and analytics tools.
Supports escalation for highly complex client or operational issues only when executive-level intervention might be required.
Responsible for running hosted environments
Responsible for staff and department to deliver all ongoing and newly implemented IT solutions involving cloud, security, compliance, infrastructure, endpoints, and all technical areas of the business
Performs other duties as assigned.