Chief Revenue Officer

Parlance

12d

About The Position

Parlance is transforming healthcare communication through AI-powered conversational solutions that enhance patient access and operational efficiency. Our proven technology serves leading health systems nationwide, automating hospital operator services and patient access functions while delivering exceptional experiences and measurable ROI. We're seeking an exceptional Chief Revenue Officer to lead our next phase of growth as we scale our conversational AI platform across the $2B+ healthcare communication market. This role will architect and execute our go-to-market strategy, build a world-class revenue organization, and drive aggressive growth in both our operator services and patient access solutions. The Chief Revenue Officer (CRO) is responsible for driving all revenue‑generating functions across the organization. This executive role leads the strategy, alignment, and execution of sales, marketing, customer success, and partnership initiatives to maximize growth and profitability. The CRO works closely with the CEO and executive team to develop scalable revenue strategies, optimize the customer lifecycle, and ensure consistent revenue performance. We are seeking a dynamic and strategic Chief Revenue Officer (CRO) to lead all revenue‑generating functions, including sales, marketing, customer success, and partnerships. The CRO will develop and execute a unified go‑to-market strategy, drive predictable revenue growth, and optimize the full customer lifecycle.

Requirements

Bachelor’s degree in Business, Marketing, or related field (MBA preferred).
10–15+ years of progressive experience in sales, marketing, or revenue leadership.
Proven track record of scaling revenue in a high‑growth environment.
Strong analytical, leadership, and communication skills.
Bachelor’s degree in Business, Marketing, Sales, or related field (MBA preferred).
12+ years of progressive experience in sales, marketing, or revenue leadership roles.
Proven track record of driving significant revenue growth in a leadership capacity.
Experience in scaling teams, systems, and processes in a fast‑growing organization.
Strong understanding of modern go‑to-market models.
Exceptional leadership and team‑building abilities.
Deep analytical, forecasting, and data‑driven decision‑making skills.
Ability to optimize cross‑functional alignment and break down silos.
Excellent communication, presentation, and negotiation skills.

Responsibilities

Develop and implement the company’s comprehensive revenue strategy.
Lead forecasting, pipeline management, and annual revenue planning.
Identify new revenue opportunities, markets, and customer segments.
Align sales, marketing, and customer success around a unified go‑to-market strategy.
Oversee sales teams, including inside sales, field sales, and account management.
Establish sales targets, compensation plans, and performance metrics.
Ensure effective sales processes, coaching, tools, and methodologies.
Build and manage a high‑performing sales organization.
Partner with the marketing team to develop demand generation strategies.
Ensure cross‑functional alignment across brand, product marketing, campaigns, and lead acquisition.
Monitor conversion rates and optimize the full funnel from lead to closed deal.
Lead customer success and retention strategies to maximize lifetime value.
Develop programs to improve onboarding, adoption, and renewal performance.
Oversee revenue-expanding programs such as upsell, cross‑sell, and expansion initiatives.
Identify and develop strategic partnerships that support company growth.
Lead channel sales, affiliates, and ecosystem‑driven revenue strategies.
Negotiate contracts and commercial agreements.
Oversee revenue operations, including systems, analytics, and reporting.
Implement dashboards to track performance across the customer lifecycle.
Ensure CRM, sales enablement tools, and marketing automation systems operate effectively.
Work closely with the CEO, CFO, COO, CMO, and other executives to drive revenue performance.
Provide regular reporting to executive leadership and the board.
Align cross‑departmental teams around customer data, insights, and strategic goals.
Lead revenue strategy, forecasting, and long‑term growth planning.
Oversee sales, marketing, and customer success teams to ensure alignment.
Develop scalable go‑to-market processes and revenue operations.
Identify new markets, customer segments, and revenue opportunities.
Drive improvements in acquisition, retention, upsell, and cross‑sell.
Build and lead a high‑performance revenue organization.