Chief Program Officer

Mel Trotter Ministries•Grand Rapids, MI

18d

About The Position

The Chief Program Officer (CPO), reporting to the President / CEO as a member of the Senior Leadership Team (SLT), is responsible for ensuring that Mel Trotter Ministries (MTM) maintains the program offerings necessary to maximize both Mel Trotter Ministries (MTM) facilities and community-wide presence in support of the Missions' Vision Statement: to demonstrate the compassion of Jesus Christ toward anyone experiencing hunger and homelessness. This includes establishing the goals, impact measures, and strategic direction of all MTM programming.

Requirements

Bachelor's degree in a related field required; advance degree in a related field preferred.
A minimum of seven years of demonstrated high-level leadership success developing and implementing comprehensive programs of comparable size.
A combination of education and experience can be substituted.
Must have a passion for and solid understanding of MTM mission, vision and values.
Experience with team management with a clearly articulated management philosophy which supports high performance and employee retention.
Must be a strong relationship builder and communicator with experience leading diverse work teams and developing an organization-wide strategy for program excellence.
Candidate must excel in engaging community partners and partnering with CEO and the Board of Directors.
Experience in program development, evaluation, and strategic growth, as well as an understanding of volunteer-supported organizations, and a fluency in databases that support program management.
Exceptional financial, organizational, project management, people management, and administrative skills are essential and expected.
Strong verbal and written communication skills.
Proficiency with Office 365 and client management systems.
Active Driver's License and ability to travel to facilities, and meetings, events, conferences, trainings, and other work-related functions.
Ability to respond during and outside of normal working hours.
Must be a Christian holding to the beliefs set forth in the Statement of Faith, expressed by a personal testimony and Christian conduct.

Responsibilities

Designing, directing, implementing, and disseminating objectives and operational strategies
Developing, processing, and monitoring evaluation toolkits and indicators to measure program performance
Ensure that each of our ministries maintain the staffing presence and posture necessary to maintain a welcoming ministry environment, striking a balance between offering a wide "front door" while also ensuring facility safety.
Ensure MTM is maximizing our guests experience within our ministry environments as teaching platforms for the socio-emotional growth necessary for long-term housing stability.
Ensure that MTM is proactively engaged with external partners, crucial for our facility-based success: Public Safety; Neighborhood Associations; Business, General Improvement, and Maintenance Districts; immediate neighbors; etc.
Ensure that MTM maintains the intake protocols necessary to meet external compliance requirements and ensure that we are best positioned to offer informed referrals to our guests and participants.
Ensure that MTM's unique approach to meeting guests and participants on their Spiritual Point of Needs is maintained through Chaplain & Ministry engagement.
Ensure that MTM maintains the case management approach necessary to ensure that we are aiding more than housing placement, but rather long-term housing stability and success.
Ensure that MTM maintains the internal clinical approach, and external clinical partnerships, necessary to aid guests and participants in overcoming the destructive habits limiting their long-term housing success.
In partnership with the VP of Human Resources, ensure that all MTM program teams remain adequately staffed to fulfill assigned duties.
Ensure that that all MTM facility operational needs (food service, custodial, and maintenance) are met in a timely manner, in support of each facility's unique goals.
Ensure that the Client Management System is operating in full support of MTM's case-planning and outcome-reporting needs.
Ensure that the Development and Public Relations teams are kept apprised of programs-related changes, news, outcomes, etc. that help support MTM ongoing fundraising efforts.
Work to pursue and manage government grants, contracts and other funding opportunities.
Implement and lead a continuous quality improvement process throughout the program and service areas: focusing on systems and process improvement, program outcomes, and program evaluation.
Lead relationship management and negotiations with public agency funders of programs and services, ensuring alignment of grants and contracts.
Ensure the delivery of qualitative and quantitative goals and outcomes of programs and services.
As a member of the SLT, provide leadership and input for all strategic planning processes with the CEO, staff, and Board of Directors.
Recruit, hire, train, manage, and develop direct reports and Program staff to ensure appropriate program growth and long-term strategic sustainability.
Support the entire program staff and lead a high performing team by further developing and implementing recruitment, training, and equitable retention strategies.
Manage and lead the Program and Housing departments, monitoring performance, performing annual reviews and building team cohesion.
Provide effective, inspiring leadership, as well as stewardship of MTM's resources by being actively involved in and overseeing all programs and services.
Promote regular and ongoing opportunities for staff, clients, and partners to give feedback on program operations.
Be innovative and willing to challenge the status quo; looking outside MTM for better approaches and solutions to the challenges facing those experiencing homelessness.
Ensure that MTM services follow all local, state, and federal regulations, certifications, and licensing requirements.
Develop new and cultivate existing relationships with the goal of ensuring enough resources and access to services. Participate in relationships with funders as requested.
Participate in community planning meetings. Serve as a spokesperson for MTM programs as assigned.
Attend Board meetings, community meetings, trainings, events, and other functions as required.
Partner with the CEO to represent MTM with external constituency groups, including community, governmental, and private organizations.
Collaborate effectively within MTM and with external partners.
In partnership with the Chief Financial Officer, provide leadership over all related Program Budgets, and work collaboratively to ensure technology needs are met.
Manage effectively within the annual operating budget, ensure continued financial viability of program services, property management, and housing growth, and report accurately on progress made and challenges encountered.
Oversee the coordination, integration, and delivery of all programs, contracts and related services, promoting collaborative relationships between program areas and ensuring that the expectations of funders, partners, constituents, clients, participants, and other stakeholders are consistently met.
Evaluate new capital acquisition funding opportunities and develop strategic partnerships with housing developers to increase access to units for families in need.
Respond to government and foundation requests for proposals and applications in partnership with Development and Senior Leadership Team members; coordinate planning and activities necessary for development of model program designs in response to RFPs and RFAs.
Work closely with the finance department to budget and monitor housing and programmatic operations to ensure stewardship and sound fiscal and system management.
Other job-related job duties as assigned.