Chief Program Officer

ENCOMPASS COMMUNITY SERVICES•Santa Cruz, CA

5d•$140,000 - $150,000

About The Position

Reporting directly to the CEO, the Chief Programs Officer (CPO) assumes strategic and operational oversight for Encompass Community Services' client programs and services. This pivotal role encompasses managing a budget of approximately $30 million along with the oversight of over 375 employees tasked with delivering culturally competent programs to our diverse community. This leadership opportunity holds immense potential to effect significant change within our community and alongside a committed team of professionals. With a rich history of service spanning 50 years, Encompass is poised to navigate the evolving healthcare landscape. The incoming executive leader will play a key role in shaping the organization's trajectory into the future. Central to the CPO’s responsibilities is the cultivation and support of a proficient team of managers. Together, they will spearhead the development of an integrated continuum of care and services accessible to clients across Encompass and the broader community. These efforts aim to achieve measurable results and ensure long-term sustainability. Service areas include behavioral health for youth and adults, outpatient and residential treatment settings, housing support services, and early childhood development throughout Santa Cruz County. To support these endeavors, the CPO will collaborate closely with the CFO, COO, and senior leaders specializing in Medical Services, Compliance & Quality Improvement, and Human Resources. Together, they will provide guidance and resources to drive organizational success. The CPO will lead a team of directors and senior managers in optimizing systems and processes, organizing personnel and activities, and identifying opportunities for integration. The ideal candidate for this role is driven by a commitment to health equity, excels in team building, and values diversity and inclusion. If you are passionate about community health, skilled at fostering a culture of excellence, and thrive on empowering leaders, Encompass is a great fit for you.

Requirements

Advanced degree in public health, public administration, business, or related field.
Minimum of 5 years' executive-level experience in health or social services leadership roles.
Demonstrated track record in program development, financial management, and regulatory compliance.
Proven ability to build and maintain effective relationships with stakeholders and agencies.
Strong leadership and project management skills, with a focus on achieving results and driving innovation.

Responsibilities

Implement organizational strategic plan to adapt the business model in response to changing healthcare environments and reimbursement structures.
Lead service management teams to integrate person-centered, accessible services and develop a continuum of care across programs. Focus on service innovation, development, a commitment to measurement-based care, and system-wide planning. Standardize quality, practice, and operations across Encompass where appropriate.
Provide primary supervision for senior program managers and directors, fostering a culture of accountability and professional growth within the team
Collaborate with agency finance staff to create program budgets and set financial goals, ensuring goals are met or exceeded and identifying cost efficiencies to meet financial targets while maintaining quality standards.
Partner with the COO, CFO, and other leadership staff to build and strengthen business models and revenue streams, diversify funding sources, and maximize potential for effective service delivery.
Participate in developing and negotiating new funding contracts and strengthening established contracts with funding partners, ensuring effective service delivery and community impact.
Ensure compliance with accreditation standards and federal, state, county, and other regulations governing contracted and reimbursable services, maintaining positive relationships with accreditors, funders, and payers.
Develop and sustain operational linkages and synergies between programs, increasing efficiency, minimizing waste, and improving client outcomes.
Oversee implementation of systems for measurement, monitoring, and evaluation of program and objectives, and quality improvement activities.
Actively engage in community planning and coordination efforts, providing presentations and participating in planning groups to address population needs, services, and outcomes.
Develop and sustain positive and productive relationships with funders and payers, ensuring program operation and service delivery consistent with contractual requirements and funder criteria.
Lead, mentor, and support a team of managers overseeing multiple initiatives, programs, and services, providing senior-level direction and management while identifying opportunities for synergy and integration across programs.
Provide leadership and support for programs incorporating evidence-based care and practice models, ensuring fidelity to program implementation and operation.
Review, monitor, and interpret proposed legislation and changes in laws and regulations related to programming and services, ensuring programs remain compliant and up-to-date with regulatory requirements, in partnership with the CQI Director and team.