Chief Program Officer

Lutheran Social Services of Southern California•Orange, CA

17d

About The Position

The Chief Program Officer (CPRO) will serve as a critical member of the executive management team. In collaboration with the CEO, the CPRO will articulate and implement the strategic vision and leadership of the agency; oversee a significant portfolio of programs and related services; evaluate the effectiveness of programs to provide ongoing feedback; help to promote and diversify funding through effective resource stewardship at an agency with a healthy mix of government funding and private philanthropic support; raise the agency’s profile through external communications; provide mentoring, guidance, supervision, and professional development to leadership staff; and enhance the structure of the organization by staying abreast of developments in workforce and education. The CPRO will oversee a program portfolio. The CPRO will also engage the Board of Directors frequently under the direction of the CEO.

Requirements

A minimum of eight years of leadership experience in a nonprofit, social services, government, or education, overseeing multiple programs or contracts ideally at an organization serving vulnerable communities.
Passion for LSSSC's mission and purpose and an ability to communicate this passion to others.
Demonstrated experience managing a high-performing team in a multi-site structure to include professional development and mentorship.
Comprehensive working knowledge of program planning, organizational structure, budgeting, administrative operations, and fundraising.
Expertise in one or more of the following service areas: education, youth development, workforce development, employment, or adult education.
Demonstrated ability to analyze and compile complex data for planning and reporting purposes.
Excellent communication skills, both written and oral, with the ability to represent the organization externally across a wide range of stakeholders and constituencies.
Strong relationship builder with the ability find common ground, build consensus, and strengthen collaboration among diverse stakeholders.
Strong community awareness and astuteness.
Ability to successfully navigate in a fast-paced, outcomes-driven, and entrepreneurial environment.
Demonstrated commitment to the values of diversity, inclusiveness, and empowerment.
Data analysis and performance/operation metrics
Business infrastructure and MS Office
Organizational and leadership abilities
Interpersonal and public speaking skills
Decision-making and problem-solving
Masters required: MBA/Masters level degree in Business Administration, Education, Psychology, Sociology, or relevant field.

Nice To Haves

Doctorate preferred.

Responsibilities

In coordination with the Chief Executive Officer and executive team, play a key role in the overall development, strategic planning, service delivery, and management of the organization across multiple sites and departments.
Under the advisement of the Board of Directors and in partnership with the CEO and Chief Operating Officer, implement LSSSC’s new strategic plan, as well as develop and implement new initiatives that reflect the organization’s mission.
Drive strategy and execution of programs and services for LSSSC with team members' engagement.
Assess and analyze the viability of existing programs. Introduce new programs focused on providing holistic, integrative, and trauma-informed care.
Directly supervise Vice Presidents and work closely with senior program staff to build their skills and confidence so that they can mentor, encourage, and motivate all staff. Provide support and guidance on how to troubleshoot program and staff performance challenges.
Deploy resources efficiently and effectively toward organizational goals, working with staff to balance workload and effort, and provide regular feedback so that key staff can continuously improve their supervision and mentoring skills.
Create and support a high-performing culture in the program area aligned with LSSSC core values: Compassion, Advocacy, Respect, Collaboration, Innovation, and Stewardship.
Develop a team-based environment to motivate and inspire staff to work collaboratively toward vision and goals by clearly communicating and implementing the organization’s vision.
Coordinate with the Chief Operating Officer and Human Resources to identify and create leadership and professional development opportunities for staff, including yearly staff development plans and mentoring.
Establish annual program review, departmental, and staff goals and objectives, and track results against the goals in the Strategic Plan and Balanced Scorecard.
Participate in the budget development process and maintain a high level of fiscal responsibility.
Support fund development efforts through the promotion and execution of LSSSC’s annual fundraising event, proposal writing, and partnering with the CEO/CPO to steward funding relationships. Coordinate with the Chief Philanthropy Officer in developing new program ideas and pilot projects, including integrating successful pilots into the program department.
Serve as liaison to key government agencies.
Represent LSSSC and LSSSC’s CEO on relevant committees and task forces, as well as at speaking engagements, conference panels, and trainings.
Monitor emerging needs among key stakeholders such as clients, government, philanthropy, and employers.
Oversee the coordination, integration, and delivery of all programs with the exception of Housing Counseling, contracts, and related services, promoting collaborative relationships between program areas and ensuring that the expectations of funders, partners, constituents, clients, and other stakeholders are consistently met.
Respond to government and foundation requests for proposals and applications in partnership with development and senior staff, coordinate planning and activities necessary for development of model programs.
Work closely with the finance department to budget and monitor programmatic operations to ensure sound fiscal and system management.
Ensure the delivery of qualitative and quantitative goals and outcomes of programs and services.
Coordinate and analyze the appropriate data to inform the programmatic and operational decision-making process. Use the existing Salesforce CRM platform to increase LSSSC’s efficiency, transparency, and collaborative efforts among teams.
Determine staffing plans to achieve program goals and objectives and participate in hiring decisions for new program staff.
In collaboration with the Chiefs team, continue to deepen and develop meaningful performance and outcomes measures (i.e., outreach, recruitment, retention, completion, and changes in skills, behaviors, and impacts) for the program evaluation process.
Develop an assessment protocol to determine the feasibility and sustainability of programs, as well as lead to more effective and efficient service delivery.
Analyze and assess programs based on data collected and implement corrective measures if required.