Chief People Officer

EAST HOUSE CORPORATION•City of Rochester, NY

16d

About The Position

East House is seeking an accomplished Chief People Officer (CPO) to serve as a trusted executive partner to the CEO and Executive Leadership Team! This role is designed for a seasoned leader who brings judgment, presence, and credibility to the most complex people and organizational challenges, and who thrives at the intersection of strategy, culture, and execution. The CPO will lead and mentor the organization’s Human Resources and Learning & Development leaders, while shaping an integrated people strategy that advances mission, performance, and sustainability. This executive must be equally comfortable setting direction, offering candid counsel, and rolling up their sleeves to ensure strategies are executed with integrity and excellence. Success in this role requires confidence grounded in competence, the ability to build trust through collaboration, thoughtful challenge, and a solutions-oriented approach. The CPO is expected to provide constructive counterpoints when needed, balancing independence of thought with deep respect for organizational priorities and other leaders’ roles and executive decision-making. Once direction is set, the CPO executes decisively, modeling accountability, partnership, and values-based leadership. This role is for an executive who understands that influence is earned through insight, consistency, and follow-through, and who brings strong business acumen, systems thinking, and coaching capability to every encounter and interaction.

Requirements

BA or BS?degree in organizational leadership, human resources, business management or equivalent experience. Masters in Human Resources Management preferred. An equivalent combination of education and experience may be considered.
SHRM Senior Certified Professional (SHRM-SCP), SHRM Certified Professional (SHRM-CP), HRCI Senior Professional (SPHR) or Professional (PHR) certification desirable.
At least 10 years’ experience with progressively increasing human resources leadership responsibility and a minimum of 5 years in a leadership role, preferably with a non-profit behavioral health organization.
Experience working in or with complex, fast paced organizations with mission-focused cultures; re-engineering operations and processes; developing new strategies; and leading change initiatives.
Experience must include demonstrated ability to provide strategic human resources leadership across the organization to management and staff at all levels as well as guidance to executives in support of the organization’s mission. Demonstration of critical thinking and analytical skills are essential.
Ability to provide easily accessible and highly effective technical assistance leading to transformation across the health and human services industry.
Demonstrated proficiency including experience using MS Office applications, various talent solutions,?and HRIS platforms.
Demonstrated, advanced knowledge of leading and proven human resources/human capital management principles and practices including those pertaining to talent management, organizational development, diversity and inclusion, performance management, labor relations, employee communications, with demonstrated knowledge of applicable laws and regulations governing these areas.
Experience working in or with complex, fast paced organizations with mission-focused cultures; re-engineering operations and processes; developing new strategies; and leading change initiatives.
Excellent communication, interpersonal, and leadership skills, with the ability to build strong relationships with internal stakeholders and employees.
Demonstrated ability to drive change, adapt to a fast-paced environment, and manage competing priorities.
Must be comfortable in a target-driven environment and work to overcome any barriers that would prevent targets being met.
Possess a strong understanding of HR best practices, employment laws and regulations, and trends in human resources management, with experience in a New York State funded non-profit organization.
Possession of a valid NYS Driver’s license and use of a registered and reliable vehicle.

Nice To Haves

Masters in Human Resources Management preferred.
SHRM Senior Certified Professional (SHRM-SCP), SHRM Certified Professional (SHRM-CP), HRCI Senior Professional (SPHR) or Professional (PHR) certification desirable.

Responsibilities

Supports the overall business objectives by developing and implementing?a comprehensive people strategy aligned with organizational goals.
Collaborate with senior leadership to provide strategic guidance on people-related matters and contribute to overall business strategy.
Manages the HR service delivery value chain by ensuring that all areas of HR create value for the business.
Oversees the recruitment process, including oversight of interviewing, hiring and onboarding practices.
Design and implement effective performance management systems, employee engagement initiatives, and recognition programs.
Oversees employee relations activities such as resolving disputes, conducting?performance reviews, administering disciplinary action, providing counseling services, and responding to employee grievances.
Develops benefits structures which attract and retain the right talent by assessing the efficacy of benefits programs.
Recommends improvements in how HR can add more value to the business by monitoring trends in HR best practices and recommending changes or improvements when necessary.
Monitor and analyze HR metrics and data to identify trends, areas for improvement, and make data-driven decisions.
Manage and develop a high-performing HR team that delivers exceptional service to the organization.
Serves as the responsible executive leader for diversity, equity, inclusion and belonging (DEIB) initiatives at East House, ensuring that the policies, training, education, and business practices are inclusive and communicates the DE&I strategy and initiatives across the organization.
Fosters a culture of accountability, trust, recognition, and results at all levels consistent with the short and long-term objectives of the organization. Proactively drives effective employee communications in partnership with the leadership team.?
Ensures our values are understood by all employees and instills clarity of expected behaviors in policies, procedures, job descriptions and performance review documents.
Designs and implements integrated talent management solutions including executive coaching, individual development planning, talent reviews, succession planning, and leadership development.
Oversees, develops, and implements a progressive total rewards program balancing organizational resources with the need to maintain the organization’s competitive position in the marketplace.
Provides critical talent management thought leadership through the process of re-imagining?the?talent lifecycle process, including onboarding, selection, diversity in hiring, talent pipelining, the identification of critical roles and key talent, performance management, career progression, learning and development, employee engagement, retention, and succession planning practices, etc.?
Collaborates with leadership to develop and integrate workforce planning and analysis, talent acquisition, learning and development, performance management, professional development, succession planning and rewards.
Leads the organization’s employee engagement and retention initiatives to increase organizational, programmatic, and individual performance.
Drive employee training and development programs to enhance skills and career growth opportunities.
Leads and develops the organizational effectiveness function to provide services, solutions and support that drive key business outcomes and leader accountability throughout the organization.
Works closely with executive leaders to plan and implement organizational development projects and initiatives that align the talent, culture,?and?work processes with the organization’s strategic priorities.?
Adheres to all applicable policies, federal and state laws and regulations. All duties must be performed in accordance with the East House compliance program.
Performs other duties as requested by President/CEO.
Adheres to all applicable policies, federal and state laws and regulations. All duties must be performed in accordance with the East House compliance program.
May perform other duties as assigned by President/CEO.