Chief Operating Officer

Enertiv•New York, NY

115d

About The Position

We are seeking a Chief Operating Officer (COO) to own everything that happens after the ink is dry on the contract. The COO will lead Operations, Customer Success, and Engineering Services — ensuring projects are delivered on time and at the highest quality. Flawless delivery builds trust and accelerates adoption, retention, and expansion — the engine of Enertiv’s growth. The COO will work closely with the Founder & CEO and CFO to establish the operating foundation for long-term scalability.

Requirements

Proven success scaling a SaaS or SaaS + hardware company from ~$10M → $50M ARR+.
Mechanical or electrical engineering background with the ability to credibly lead installation-heavy projects, manage vendor/contractor ecosystems, and oversee technical teams — combined with a track record of growing into senior operating leadership.
Experience working with commercial real estate landlords and tenants across logistics, data centers, multifamily, and office.
Senior leadership in installation-heavy, hardware-enabled SaaS.
Proven ability to raise the bar for team performance — developing top performers while addressing underperformance quickly and fairly.
Experience building and managing contractor/vendor ecosystems to deliver installation-heavy projects at scale and margin.
Track record of embedding AI-driven automation into operations.
Comfort with Enertiv’s preferred stack (Zoho, Notion, Front, Intercom).
Ability to represent operations at the board level.

Responsibilities

Build the operating model that enables Enertiv to scale from ~$10M to $50M ARR+.
Unlock Enertiv’s expansion revenue flywheel — faster expansions tied directly to flawless delivery.
Lead project delivery: contractor/vendor networks, installations, commissioning, and QA.
Build and manage a contractor and vendor ecosystem that delivers installation-heavy projects at scale, with high quality and strong margins.
Ensure customers onboard seamlessly, achieve time-to-value quickly, and expand.
Grow Engineering Services into a scalable, revenue-generating function.
Embed AI and automation into workflows to scale efficiently without linear headcount growth.
Align Operations, Customer Success, and Engineering Services into one integrated system with clear processes, handoffs, and KPIs.
Serve as a thought partner to the Founder & CEO and CFO, bringing operational insight to both daily decisions and long-term strategy.
Represent post-sale operations at the board level, delivering transparent dashboards that tie execution to ARR growth.