Chief Operating Officer

Strategic HR Client-posted 2 days ago
Full-time • Executive
Cincinnati, OH
11-50 employees
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Are you a visionary leader with a drive for operational excellence and strategic growth? Have you guided teams through transformation, innovation, or expansion in the restaurant or hospitality industry? Join Sleepy Bee Café and help shape the future of our multi-location group! As the Chief Operating Officer with Sleepy Bee Café, you will oversee all daily operations of the Sleepy Bee restaurant locations, ensuring exceptional guest experience, operational efficiency, and profitability. The COO will drive strategic initiatives, maintain high standards of food quality and service, and foster a positive workplace culture.

  • Recruits, trains, and mentors restaurant managers and key staff.
  • Organizes and oversees work schedules for all restaurant management and staff.
  • Conducts timely and constructive performance evaluations.
  • Handles discipline and termination of employees as needed, in accordance with company policy.
  • Ensures accurate and timely processing of payroll, including wages, deductions, and compliance with applicable laws.
  • Compares sales and profit projections to actual figures; adjusts future projections and budgets as needed.
  • Analyzes operations to identify areas for reorganization, cost savings, or expansion.
  • Ensures sound financial structure and funding for the company’s mission and goals.
  • Establishes and monitors metrics for guest satisfaction, food quality, and operational efficiency.
  • Reviews, analyzes, and optimizes restaurant procedures, including kitchen operations, front-of-house service, and inventory management.
  • Implements policies and procedures to improve daily restaurant operations and guest experience.
  • Ensures compliance with health, safety, and sanitation standards.
  • Oversee purchasing, inventory, and vendor relationships to ensure quality and cost control.
  • Plans, directs, and manages budgets, cost of goods sold, and labor costs to achieve financial objectives.
  • Communicates new directives, policies, or procedures to managers and staff; leads meetings to explain changes and maintain morale.
  • Sets parameters for recruitment, training, and advancement within the restaurant.
  • Drives improvements in customer service and satisfaction through policy and procedural changes.
  • Coordinates efforts among kitchen, service, and support teams to ensure smooth workflow and cost-effective processes.
  • Projects a positive image of the restaurant to employees, guests, and the community.
  • Bachelor’s or master’s degree in Hospitality Management, Business Administration, Finance, or related field preferred.
  • Extensive background with at least 8 years of restaurant or hospitality management and financial management experience.
  • Deep understanding of restaurant operations, hospitality, and food service best practices.
  • Thorough understanding of business, finance, and operational practices.
  • Superior verbal and written communication and interpersonal skills.
  • Strong leadership, managerial, and diplomacy skills.
  • Proficiency in restaurant management software and Microsoft Office Suite.
  • Excellent organizational skills and attention to detail.
  • Strong analytical, decision-making, and problem-solving skills.
  • Ability to lead and inspire teams across multiple locations.
  • Prolonged periods standing and walking throughout the restaurant.
  • Must be able to lift up to 25 pounds at times.
  • Works flexible hours, including evenings, weekends, and holidays.
  • Must be able to travel to all restaurant locations.
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