Chief Operating Officer, Patina Group

Delaware North • Buffalo, NY

3d

About The Position

Delaware North's Patina Group is hiring a Chief Operating Officer to join our team based out of one of our hubs in New York, Boston, Orlando, Los Angeles or Anaheim. In this role, you will drive operational excellence, elevate the guest experience, and advance Patina Group's reputation for world-class culinary innovation. The Chief Operating Officer leads a portfolio of premium restaurants and hospitality experiences across New York City, Boston, Disneyland Resort in California, and Walt Disney World Resort in Florida with a focus on continued expansion. The COO builds high-performing regional teams, inspires a culture of service and hospitality, and ensures flawless execution in landmark locations where the details matter. The role pairs business discipline with creativity to sustain strong client partnerships, grow the brand, and deliver exceptional results.

Requirements

• Bachelor's degree in business, hospitality, or related field; MBA preferred
• 15+ years of experience in progressive leadership roles within premium dining, resorts, and high-touch hospitality that includes multiple locations in multiple regions
• Proven success leading multi-unit, multi-city operations with full P&L accountability
• Expertise with culinary operations, menu innovation, and elevating brand experiences
• Strong partner management skills at complex venues or destination properties
• Demonstrated ability to lead change and enhance performance through people, analytics, and innovation
• A confident communicator who inspires teams and models hospitality leadership
• Ability to travel approximately 50% to support regions and partners

Responsibilities

• Oversee day-to-day performance across four regions by developing and coaching Regional Teams.
• Implement consistent standards in service, culinary execution, safety, and brand presentation.
• Ensure Patina delivers a premium dining experience in every restaurant, every time
• Partner closely with Culinary leadership to advance menu innovation, chef-driven programs, and guest-facing concepts that differentiate Patina in the marketplace.
• Support openings, launches, refreshes, special events and experience enhancements that strengthen loyalty and market relevance.
• Cultivate trusted relationships with venue and destination partners including Disney, cultural institutions, and landmark properties.
• Ensure alignment on business goals, contract performance, and guest satisfaction while maintaining Patina's premium brand identity.
• Own operational P&L performance.
• Lead forecasting, labor management, food costs and cost controls that support growth without compromising hospitality.
• Collaborate with Business Development on opportunities within existing partnerships and strategic expansion into new locations.
• Build strong leadership pipelines by coaching regional leaders, advancing succession plans, and creating career mobility across Patina.
• Champion a culture of engagement, recognition, and service leadership that attracts and retains top talent.
• Embrace new technology, operational approaches, and guest-insight tools to accelerate service improvement and anticipate market shifts.
• Sponsor pilots and scale successful ideas across the organization.

Benefits

• Medical, dental, and vision insurance
• 401(k) with up to 4% company match
• Annual performance bonus based on level, as well as individual, company, and location performance
• Paid vacation days and holidays
• Paid parental bonding leave
• Tuition and/or professional certification reimbursement
• Generous friends-and-family discounts at many of our hotels and resorts

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Number of Employees: 5,001-10,000 employees