Chief Operating Officer

ODYSSEY BEHAVIORAL GROUP•Deerfield Beach, FL

1d•Onsite

About The Position

Recognized as a national center of clinical excellence, Lifeskills Deerfield Beach provides customized, evidence-based residential mental health treatment for adults with complex mental health, substance use, and co-occurring disorders. Specialized programming for the Jewish community, women, and veterans reflects a commitment to culturally responsive, individualized care. Lifeskills Deerfield Beach provides personalized residential treatment for adults with mental health and co-occurring substance use disorders. Doctoral- and master’s-level clinicians deliver evidence-based care that balances structure, independence, and community, supporting meaningful progress at every stage of treatment. We use evidence-based treatment methods tailored to each client’s needs. Our team utilizes our social integration approach, which enables clients to receive real-time therapeutic interventions while experiencing real-life situations. Social integration is used to ensure social and life skills treatment concepts are not only learned but also become accessible tools for clients transitioning back to independent living. The Chief Operating Officer has responsibility for day-to-day operations of Lifeskills facilities, ensuring clients, family members and referral sources receive concierge level clinical services. This leadership position collaborates with the Group CEO to provide strategic and tactical operations leadership, ensuring clinical, financial, and operational goals are consistently achieved.

Requirements

Bachelor's degree required
Minimum of seven (7) years of operations leadership experience within behavioral healthcare
Valid State Driver’s License
Working knowledge of CARF accreditation standards
Working knowledge of state and federal employment and licensure standards
Working knowledge of behavioral health management practices and clinical operations
Advanced knowledge of state and federal regulatory and various accreditation requirements related to behavioral health management
Excellent verbal and written communication skills
Good clinical skills to assess dynamics accurately and develop effective treatment strategies within the context of the overall treatment plan
Good analytical ability to evaluate information reported by all members of the treatment team and revise treatment strategies accordingly
Leadership abilities to support the clinicians, nurses and care workers working with the population
Flexible regarding program needs

Nice To Haves

Master’s degree in business or clinical field of study is strongly preferred
Licensed or working toward license (MFT, LPC, LCSW, PhD, LMHC, LMFT) in the state of Florida

Responsibilities

Collaborates with the Odyssey leadership team to develop and implement clinical programs and operational objectives that promote program growth and respond to changes in the market.
Accountable for creating a culture and environment that is focused on fulfilling operational objectives in alignment with the treatment program’s mission, vision, and values.
Ensures achievement of business objectives through day-to-day operational, financial, clinical, and regulatory oversite of all Lifeskills locations/programs.
Effectively manages resources to meet the needs of clients while maximizing resources and minimizing waste.
Collaborates with the Directors on the timely submission of operational reviews and key performance metrics; interpreting metrics and proactively adapting operations as needed.
Promotes professional growth and development of staff throughout all levels of the facility, championing effective teamwork and critical thinking, recommending training and development plans as appropriate.
Collaborates with clinical and operations leaders to ensure compliance with all licensures, accreditation, contracts, state and federal laws.
Ensures the development, implementation, and enforcement of all policies and procedures, including patient rights.
Monitors and continuously improves program quality through research and application of industry best practices.
Establishes a welcoming environment and strong culture of customer service throughout the programs.
Promotes systems of communication and collaboration between Admissions, Business Development, Utilization Review, Finance, and clinical teams.
Provides supervision to Clinical Directors, overseeing all aspects of clinical care from admission through discharge.
Reviews and approves admissions ensuring the admissions process is smooth, efficient, and customer focused.
Leads and promotes active communication with department leaders around all actual or potential problems or issues that could result in risk exposure or customer dissatisfaction.
Provides regular supervision for staff, is to discuss challenges, successes, enhance effectiveness and efficiency of procedures and operation of the program.
Collaborates with leadership to ensure proper interpretation and fulfillment of position functions, responsibilities, authority and relationships.
Balances team and individual responsibilities; exhibits objectively and openness to others’ views; gives and welcomes feedback; puts team success over own interests.
Manages difficult or emotional customer situations, responds promptly to customer needs, solicits customer feedback to improve service; responds to requests and meets commitments.
Communicate clearly and concisely with residents, families, all members of the interdisciplinary team and with the managed care representatives.
Maintains effective relationships with organizations in the behavioral health field and maintains memberships in and attends seminars at such organizations.
Maintains regular meeting schedule with designated mentor CEO.
Periodically provides presentations regarding program services and participates in tours, as needed.
Acts as leadership on-all designee for emergencies or assigns on call designee when personally unavailable.
Ensures follow up with referral sources following admissions, discharges, and during treatment process.
Assists with conferences and marketing activities and facilitates referral development contacts in coordination with the clinical partnership team(s).
Reviews posted material, new policies, procedures or protocols, staff development announcements, communication log, etc., as needed.