Chief Operating Officer
About The Position
This is more than a traditional Chief Operating Officer role. As a senior enterprise executive, the EVP/COO will serve as the CEO’s primary strategic partner, helping to shape the future of a high-performing, growth-oriented credit union committed to innovation, integrity, and measurable member impact. We are seeking a bold, strategic, and values-driven executive who sees beyond operations- someone who sees possibility. A leader who can translate vision into execution. A builder who can align people, systems, and technology to create a scalable, resilient, and member-obsessed organization. This role offers the opportunity to serve as a key architect of the credit union’s long-term strategic future, with the potential to grow into broader enterprise leadership over time. If you are energized by growth, transformation, and building something that matters, this role is designed for you. Our Credit Union With over $600 million in assets, more than 30,000 members, and a team of 100+ dedicated professionals, we are a high-performing, growth-oriented credit union expanding in both size and strategic relevance. Our trajectory is intentional and forward-looking, with clear priorities centered on digital transformation, loan portfolio growth, and thoughtful market expansion. We are proud to have been recognized as a New Jersey Best Place to Work for four consecutive years, a reflection of our commitment to culture, collaboration, and employee engagement. The next Chief Operating Officer will play a critical role in building upon this strong foundation, ensuring that as we scale, we continue to invest in our people, preserve our values, and strengthen the member-first culture that defines us. Position Summary The Chief Operating Officer (COO) is a key member of the executive leadership team, reporting directly to the President & CEO. The COO provides strategic and operational leadership to ensure efficient, compliant, and member-focused delivery of all financial services. The COO partners closely with the CEO to drive sustainable growth, operational excellence, digital innovation, and a culture aligned with our mission and values. The COO holds enterprise-wide responsibility for operational performance, infrastructure scalability, regulatory alignment, and execution of strategic growth initiatives. What You Will Lead As Chief Operating Officer, you will serve as a strategic partner to the CEO, translating enterprise vision into disciplined operational execution that enables sustainable growth, innovation, and long-term resilience. You will provide executive oversight of all operational functions, ensuring scalable infrastructure, regulatory strength, and exceptional member service. Working closely with the executive leadership team, you will help shape and implement strategy while building an organization capable of expanding without compromising performance, culture, or member trust. The Leader We’re Seeking You are: A strategic thinker who executes decisively. Comfortable in complexity and ambiguity. Data-driven yet people-centered. A collaborative partner who complements and challenges constructively. Energized by transformation and enterprise impact. Demonstrates executive presence and strategic communication appropriate for Board level engagement and regulatory interaction. Calm, credible, and confident in front of Boards, regulators, and stakeholders.
Requirements
- Bachelor’s degree required; MBA or advanced degree preferred, or an equivalent combination of relevant education and experience.
- Minimum 10 years of experience within a financial institution.
- At least 5 years in senior executive or enterprise-level leadership.
- Experience leading within a growth-oriented financial institution, preferably of comparative size and complexity.
- Deep knowledge of banking services, lending operations, deposit operations, and digital delivery channels.
- Strong understanding of federal and state financial institution regulations.
- Experience working with regulators and auditors.
- Proven track record of driving strategic initiatives that support growth, stability, operational efficiency, and technology advancement.
- Demonstrated success in leading enterprise-wide transformation.
Benefits
- Base salary range of $250,000 - $325,000 (commensurate with experience and qualifications)
- Participation in our company-wide Annual Performance Bonus Plan
- Comprehensive health and retirement benefits
- 401(k) with competitive employer contribution
- Eligibility for inclusion in the deferred compensation program after one year
- Flexible scheduling with a hybrid (remote and in-office) shortened work week
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What This Job Offers
Job Type
Full-time
Career Level
Executive
Number of Employees
11-50 employees
