Chief Operating Officer

Goodwill Industries of New Mexico • Albuquerque, NM

just now • $170,000

About The Position

Are you an operational leader who thrives on data-driven decision-making, inspiring strong leaders, driving efficiency and growth, and is passionate about advancing a mission that changes lives through the power of work? Goodwill Industries of New Mexico is seeking a dynamic, mission-driven Chief Operating Officer (COO) to lead and elevate our multi-site operations across the state. This role is at the forefront of our organization, overseeing retail, secondary market, and logistics while ensuring a safe, consistent, and exceptional experience for our customers, donors, and team members. The COO translates vision into action, turning strategy into clear operational plans, measurable results, and continuous improvement.

If you are an experienced operational leader who thrives in complex environments and wants your work to serve a greater purpose, we encourage you to apply. Goodwill Industries of New Mexico offers a competitive compensation and benefits package, supports healthy work-life balance, and provides the opportunity to make a lasting difference while strengthening communities and creating pathways to opportunity.

Requirements

• Strong writing, proofreading, and editorial skills
• Strong leadership, coaching, and team development skills
• Proficiency in reading financial information and developing budgets
• Strong analytical, organizational, and time-management skills
• Proficiency with data systems, reporting tools, and standard office software
• Operational excellence and execution leadership; data-driven decision-making
• Multi-site retail and logistics management
• Change management and scalability
• Risk management, safety, and compliance stewardship
• While performing the duties of the job, the employee is regularly required to use hands, fingers, handle, or feel; reach with hands and arms; see, talk and hear. The employee is frequently required to sit, walk, and stand. The employee is occasionally required to stoop, kneel, crouch, crawl and lift/move up to 25lbs and may occasionally be exposed to outside weather conditions. Specific vision requirements include close vision, distance vision, color vision, and depth perception. Travel as required.
• Directly supervises assigned personnel. Carries out supervisory responsibilities in accordance with organization’s policies and applicable laws. Responsibilities include interviewing, hiring and training employees; planning, assigning and directing; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
• The requirements listed below are representative of the knowledge, skills, and or abilities required for the position. Individuals must be able to pass a criminal background check and drug test. Individuals must have a valid New Mexico driver’s license, liability insurance, insurability under the agency insurance carrier, dependable vehicle and a clean driving record.
• Bachelor’s degree in Business Administration, Operations Management, Supply Chain, Retail Management, or a related field, Masters preferred; equivalent combination of education and experience may be considered.
• Minimum of 10 years of progressive operational leadership experience, including senior-level responsibility within multi-site retail, logistics, supply chain, or similarly complex, labor-intensive environments.
• Demonstrated experience building, implementing, and enforcing processes, standard operating procedures, performance metrics, and operational guardrails across multiple departments or locations.
• Proven track record of financial and people leadership, including budget ownership, cost control, performance management, and leading large, diverse teams to measurable operational outcomes.
• Demonstrates integrity, professionalism, and sound judgment.
• Highly collaborative with strong relationship-building skills.
• Strategically agile and able to anticipate trends.
• Strong communicator capable of engaging diverse audiences.
• Results-driven with strong accountability.
• Politically savvy and effective navigating complex environments.
• Innovative, adaptable, and solutions oriented.
• This position requires excellent abilities to solve problems, prioritize work assignments and work well under pressure and deadlines. This position will interact with customers (internal and external), vendors, community partners, the President/CEO and members of the Board of Directors. In addition, the position involves responding to and effectively managing many sensitive and confidential matters affecting the operations of the agency. This position is classified as Executive Management and thus requires additional mental efforts involved in performing the job satisfactorily and may require extra hours beyond a regular workweek.
• Communicate a compelling and inspired vision of GINM’s mission and make the vision real and “shareable” by everyone. Be strategically agile, accurately anticipating future consequences and trends.
• Be approachable and gracious and build rapport easily and well. Can motivate many kinds of direct reports and invites input from each person while sharing ownership and recognition.
• Know how to manage conflicts, seeing them as opportunities, hammer out tough agreements and settle disputes equitability. Negotiates well, settling differences with minimum noise and without damaging relationships. Build effective teams and task forces when necessary, defining success in terms of the whole team.
• Action oriented and enjoy hard work with the ability to make decisions on imperfect information.
• Deal with ambiguity, effectively manage change and handle risk and uncertainty. Make good decisions based upon a mixture of analysis, wisdom, experience and judgment.
• Have organizational skills and the ability to multi-task and marshal resources to get the job done. Use logic, honest analysis and consultation with others to solve difficult problems with effective solutions.
• Be results oriented and can be counted on to meet and/or exceed goals successfully.
• Know how business works in the marketplace as well as know the competition. Dedicated to meeting the expectations and requirements of internal and external customers. Get first-hand customer information and use it to improve services.
• Bright and intelligent dealing comfortably with concepts and complexity.
• Set clear objectives and measure progress against results. Develop schedules and task/people assignments. Good at determining the processes necessary to get things done.
• Committed to continuous quality improvement through management by data. Know what to measure and how to measure it.
• Politically savvy and can maneuver through complex political situations effectively and quietly.

Nice To Haves

• Masters preferred

Responsibilities

• Adhere to the attendance and punctuality policies of Goodwill.
• Exhibit excellent customer service skills as related to the position.
• Ensure HIPAA compliance & maintains confidentiality of privileged information.
• Implement CARF standards into all programs and follow professional ethics as set in the Code of Conduct/Business Ethics Policy.
• Perform other incidental and related duties as required and assigned.
• Exhibit strong operational leadership and customer service skills as related to thrift retail, outlet, salvage, and support operations.
• Contribute to organizational effectiveness by offering clear operational insight and recommendations; aligning retail, production, logistics, and support functions; and driving measurable results.
• Establish, document, and enforce standardized operating procedures, guardrails, and performance expectations across all areas of operational responsibility
• Lead and manage multi-site retail and production operations, ensuring consistency, efficiency, and accountability across stores, outlets, salvage, and transportation functions.
• Plan, organize, and oversee day-to-day operational activities, ensuring effective execution of production flow, inventory movement, labor utilization, and customer experience standards.
• Utilize data, dashboards, and performance metrics to evaluate operational effectiveness, identify trends and gaps, and implement corrective actions to improve throughput, cost control, and margin performance.
• Collaborate with the President/CEO and Executive Team to translate organizational strategy into executable operational plans, timelines, and measurable outcomes.
• Develop, manage, and monitor operating budgets for assigned areas; analyze variances and implement corrective actions to maintain financial discipline.
• Support special projects and organizational initiatives as assigned by the President/CEO, ensuring disciplined execution and successful outcomes.
• Lead, coach, and develop operational leaders and direct reports, fostering a culture of accountability, collaboration, continuous improvement, and mission alignment.
• Coordinate cross-functional initiatives and resolve operational challenges between departments, ensuring effective communication, alignment, and timely decision-making.
• Partner with Human Resources on workforce planning, leadership development, advancement planning, and employee engagement.
• Work closely with Mission, Finance, Marketing/Development, HR, IT, and Facilities to eliminate silos and support enterprise-wide objectives.
• Proactively identify and mitigate risks related to safety, compliance, labor, facilities, and operations.
• Ensure compliance with all applicable federal, state, and local laws, regulations, accreditation requirements, and internal policies.
• Lead operational change initiatives, system implementations, and process improvements to support growth and scalability.
• Apply industry best practices and continuous improvement methodologies to strengthen operational performance.
• Maintain professional knowledge of thrift retail, logistics, and nonprofit operations through ongoing education and peer engagement.

Benefits

• Goodwill Industries of New Mexico offers a competitive compensation and benefits package, supports healthy work-life balance, and provides the opportunity to make a lasting difference while strengthening communities and creating pathways to opportunity.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive