Chief Operating Officer

Public Health Solutions•New York, NY

16h•Hybrid

About The Position

Health disparities among New Yorkers are large, persistent, and increasing. Public Health Solutions (PHS) exists to change that trajectory and support New Yorkers and their families in achieving optimal health and building pathways to reach their potential. As the largest public health nonprofit serving New York City, we improve health outcomes and help communities thrive by providing services directly to low-income families, supporting community-based organizations through our long-standing public-private partnerships, and bridging the gap between healthcare and community services. We focus on a wide range of public health issues including food and nutrition, health insurance, maternal and child health, sexual and reproductive health, tobacco control, and HIV/AIDS. Learn more about our work at healthsolutions.org [https://www.healthsolutions.org/]. Position Summary: The Chief Operating Officer (COO) reports to the President and CEO, overseeing organization-wide operations and leading teams in areas such as food and nutrition, health insurance, maternal and child health, sexual and reproductive health, and tobacco control. The COO ensures operational efficiency, and the organization's impact on health equity. Operations: The COO provides leadership, management and vision necessary to ensure that the organization has the proper operating systems and operational controls, administrative and reporting procedures, and people systems in place to grow the organization and to ensure operating efficiency. Strategy Development: Partner with the CEO and Executive Leadership Team to assess organizational performance against both the annual budget and PHS’ long-term strategy. Systems Management: Develop and implement plans for the operational infrastructure of systems, processes and policies that support rapid growth of the organization, balancing compliance and risk management needs with operational effectiveness and efficiency. Neighborhood Health: Responsible for the foundation and excellence of all direct services. Identify and facilitate consistent outreach and engagement with community stakeholders to amplify PHS’ direct services and program benefits. Ensure direct services are developed in alignment with PHS’ mission and strategic vision and are informed by meaningful community engagement. Advance PHS’ ability to measure and evaluate the impact of direct services and their contribution to health equity. As a member of the Executive Leadership Team, the COO will accomplish this through a collaborative, constructive and energetic style guided by the mission, vision, and values of the organization

Requirements

The COO must have a minimum of 10-15 years of experience in organizational management, and change management, with a strong understanding of health policy issues. Proven leadership in large-scale systems change, and nonprofit governance is essential. The candidate should have excellent communication skills, strategic analysis capabilities, and a passion for the mission of PHS.
An ability to evoke confidence and trust while also building a warm and thoughtful workplace culture.
Demonstrated ability to lead large scale systems change across an organization.
Evidence of taking a hands-on approach in leading a variety of initiatives.
Deep understanding of multi-faceted, complex city, state and federally funded nonprofit organizations.
Strong knowledge of nonprofit governance; experience interfacing with governing boards.
Proven track record of strong leadership and collaborative management skills; ability to coach and mentor others in making key decisions through critical problem-solving skills.
Ability to make sound judgment calls and successfully communicate those decisions when necessary to internal and external stakeholders.
Possess excellent written and verbal communication skills.
Persuasive, credible, and polished communicator with excellent interpersonal and multidisciplinary project skills.
Strong initiative to take on new projects and to strive for continual improvement.
Intellectual curiosity and a genuine passion for the mission with an ability to communicate that passion to others.
A team player, who can interrelate and operate effectively with peers and other associates within a collegial, yet demanding, work environment
An individual who is able to handle a variety of constituencies, manage multiple tasks simultaneously and thrive in a complex environment with multiple priorities
Unquestionable integrity, credibility, with unwavering ethics and values.
Creative, conceptual and systems thinker.
Demonstrated resourcefulness in setting priorities, proposing new ways of creating efficiencies, and guiding investment in people and systems.
Flexible and a self-starter; able to multitask while also being highly detail-oriented with exceptional organizational skills.

Responsibilities

Collaborate with the CEO and Executive Leadership Team to assess organizational performance and develop actionable recommendations for continuous improvement, ensuring alignment with PHS’s long-term strategy.
Serve as a business partner to the CEO on the organization’s administrative processes.
Improves strategic alignment across all areas of PHS’ work, socializing health equity goals to ensure all employees understand their contribution to the mission and vision.
Ensures participant experience and community engagement are applied across all stages of the service lifecycle—development, design, delivery, quality improvement and evaluation
Generate reports, dashboards and develop tools to provide operational information to the CEO and board of directors.
Responsible for the operations strategy and systems development and management, including seamless integration of Human Resource, Internal Communications, Programmatic, Technology, and Advancement systems and software.
Develop KPIs to track organizational operational performance.
Oversee operations of PHS’ core community services in food and nutrition, health insurance and benefits, maternal and child health, sexual and reproductive health and tobacco control.
Lead, mentor, and develop the team by managing work allocation, training, performance evaluation, and fostering an effective team dynamic. Actively engage in all programs and services to build comprehensive knowledge and inspire leadership.
Engage other members of the Executive Leadership Team to facilitate cross-departmental collaboration that ensures that all technology, and HR solutions positively support PHS’ evolving strategy, operational delivery, and data collection needs.
Ensures participant experience and community engagement are applied across all stages of the service lifecycle including development, design, delivery, quality improvement and evaluation.
Creates opportunities for teaching and learning that facilitate best-practice.
Provide effective and inspiring leadership by being actively involved in all programs and services, developing a broad and deep knowledge of all programs. Support and participate in development activities as needed.
Contribute to the organization’s efforts to promote an organizational culture of collaboration, open, transparent and frequent communication, adaptation, alignment with a common vision, and celebration of success in achieving specific project and broader organizational objectives.
Accountable for clear and thoughtful communication with all stakeholders and in particular, employees, to ensure an environment of transparency, clarity of mission and support while also demonstrating high standards of excellence and accountability.
Mentor, coach and develop PHS senior management team with an emphasis on developing capacity in strategic analysis and planning and program budget.
Create opportunities for Neighborhood Health (NH) services to contribute to policy and advocacy that advances health equity for the communities we serve.
Responsible for fostering cross-functional collaboration amongst Direct Service and Development and Marketing teams to ensure clear messaging is shared with our patients, participants and stakeholders.
Collaborate with the members of the senior management team to develop and implement plans for the operational infrastructure of systems, processes and policies that support rapid growth of the organization, balancing compliance and risk management needs with operational effectiveness and efficiency.
Support and empower the Chief Information Officer(CIO) to ensure effective use of Information Technology systems to support contracts programs and organizational business processes, including document management, client relationships management (CRM), and grant management systems.
Leverage Information Technology tools and systems to support core business initiatives. Oversee the implementation, including regular upgrades, of the IT infrastructure.
Provide oversight and guidance for the real estate, facilities and administrative services function including mailroom, scheduling and secretarial services and the central offices site.

Benefits

Hybrid Work Schedule.
Generous Paid Time Off and Holidays.
An attractive and comprehensive benefits package including Medical, Dental and Vision.
Flexible Spending Accounts and Commuter Benefits.
Company Paid Life Insurance and Disability Coverage.
403(b) + employer matching and discretionary company contributions.
College Savings Plan.
Ongoing trainings and continuous opportunities for professional growth and development.

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