Chief Operating Officer / Integrator [HT-985334]

VisionSpark•Scranton / Wilkes-Barre, PA

5d•Hybrid

About The Position

SPROUT DENTAL CHIEF OPERATING OFFICER / INTEGRATOR Are you a senior leader who brings clarity when things start to drift and direction is needed? Are you someone who sets expectations, coaches leaders, and creates alignment without losing momentum? Have you led through growth before and know how to balance strategic thinking with the hands-on leadership an organization needs as they grow and prepare to scale? If you’re a leader who keeps people connected to the work while building systems that support the business long term, we want to talk to you! Our ideal Chief Operating Officer / Integrator is: Accountable and steady. You take responsibility for outcomes, not just effort. You make ownership clear, follow things through, and stay engaged until the work is truly done. A hands-on leader and coach. You help people learn how to do it right, building capability rather than dependence. You are present, direct, and invested in developing leaders who can carry responsibility themselves. Grounded in real work and always looking ahead. You have been boots on the ground before and understand day-to-day realities, but you are also always asking what is working, what is not, and how it needs to evolve to be repeatable across locations. Calm, clear, and trusted. You bring steadiness to busy environments, communicate with respect, handle pressure well, ensuring teams feel understood without creating fear or unnecessary noise. Organized and process-minded. You bring organization to busy, imperfect environments. You keep things from getting lost in translation and know when structure needs to support growth, not slow it down. People-oriented with high standards. You care about the people doing the work, value different perspectives, and hold everyone to consistent expectations. You connect leadership decisions to real impact on teams, patients, and the business. Sprout Dental is growing because what we do works for kids, for families, and for the communities we serve. As we prepare for the next stage of growth, this role plays a critical leadership role in turning strong care, high standards, and good instincts into something that can be replicated thoughtfully across locations. You will help shape the systems, leadership, and structure that allow Sprout to grow with intention, consistency, and purpose.

Requirements

4+ years of senior operational leadership experience leading an organization or division
P&L ownership within organizations of approximately $10M to $50M in revenue
Led multi-location and multi-state expansion of 4-20+ locations or similar, with direct responsibility for standardization and consistency across sites
Proven people leadership with hands-on coaching and leadership development
Demonstrated ability to build and implement scalable systems, SOPs, and operating rhythms, including clearly defining expectations and enabling teams to execute consistently
Proven ability to implement software and technology, including AI tools, effectively within rapidly changing environments

Nice To Haves

Dental or medical industry experience, especially in a mid-sized organization
Experience in Medicaid, nonprofit, or mission-driven organizations
Revenue cycle management experience
Regulation, compliance, insurance experience, including contracts and negotiation
Experience building and scaling franchise operations, including state expansion and franchise support
Familiarity with Entrepreneurial Operating System (EOS)
Jarvis Analytics experience

Responsibilities

Translate the Visionary’s direction into clear priorities, including helping evaluate growth opportunities and keeping the organization focused on what matters now and what comes next as Sprout grows
Ensure a consistent, high-quality experience for patients and parents across all locations, building systems and standards that support trust, respect, and a nonjudgmental experience for families of all backgrounds
Build accountability across the business by ensuring the right people are in the right seats, with clear roles, expectations, and ownership
Coach and develop leaders at all levels, helping them learn how to lead people, manage performance, and grow alongside the organization
Establish and run a consistent operating rhythm using EOS tools, including Level 10 meetings, scorecards, and issue-solving, so work stays visible and on track
Bring structure to organized chaos by building and simplifying systems, processes, and SOPs that teams can actually follow day to day
Create consistency across locations by standardizing how work gets done while protecting the heart and culture of the organization
Build and use data and key metrics to understand what is working, what is not, and where attention is needed, then help teams act on that information
Reduce dependency on the founder by building leadership depth and decision-making capability throughout the organization
Stay close to the work by being present in the business, understanding real challenges on the ground, and adjusting systems as Sprout continues to scale